The SillReviews of thesill.com

Love The Sill

I've ordered several times from The Sill and have had no past issues with delivery nor packages. This time my plant's rootball (African Milk Tree) was completely uprooted from the pot and the bottom of the box was full of soil that was leaking from the package. Obviously things can shift during shipping but I thought it could have been packed & supported more carefully. I repotted upon arrival and am waiting to see if any long term damage. It's very top heavy as a plant so this may have been part of the issue.

Delivered easily and in beautiful shape!

You can better coordinate the delivery of the actual plant and the pot. I haven’t seen the items since it was a gift, but it was embarrassing for the recipient to receive an empty pot first.

The first shipment was damaged in delivery. Customer service responded promptly and sent me a new order.

good communication. beautiful plant

The plants were delivered on their side. Dirt was spilling out the box, left a huge mess.

The plant arrived with 4 of 7 leaves damaged. They were bent to fit in the box and have dried creases and holes. Pretty unhappy with such an expensive purchase. I just hope the plant makes it.