The Shade StoreReviews of theshadestore.com

I wish I had read their reviews on trust pilot before we spent $33,000 with them. Their customer service is nonexistent. Descibing them as disorganized and incompetent is an understatement. We worked with the store located in Lafayette, CA. We went in, picked our samples. The appointment for them to come and measure our windows was scheduled then rescheduled three times by the lady before she finally came out. It then took about 5 follow ups from us, and several months to finally get the quote for the cost. This should have been our sign to not work with them, but as a business owner, I figured we just caught them at a bad time (where she was on vacation, and the holidays, etc…). Few months later, they finally came to install the curtains and the length of curtain in one of our rooms was completely off. Appx. 6 inches shorter than the rest of the curtains in the room. We immediately contacted the lady and sent her photos. It took about 6 weeks for someone to come out and remeasure it. We were told that it will be a few week for them to remake it and we will be contacted when it’s ready to schedule the installment. We didn’t hear anything for weeks so we contact her again. We were told that the order is NOT in and she needs to send someone out to measure it again!! There is no explanation as to what happened to the other guy and his measurements. Frustrated but not having a choice, we agree. Another person comes out and measures the room again, and we are told by her that the order is placed. We follow up again to get a status update (as we were planning on traveling for the summer). We are now told that this lady is no longer working there (which is not surprising). We are also told that the order was never made and they need to come back to remeasure the windows to reorder the curtains for the fourth time. Again, no explanation of what happened to the measurements the last guy took. In other words, even if she didn’t place the order, the measurements should be logged somewhere. No? Our appointment is now in September 2026. Despite all the delay that has happened so far, they didn’t even bother to get someone to come immediately and put a rush on the order… which is unbelievable and speaks to the lack of customer service and care. I don’t know how these people stay in business but I will not be working with them again.

If I could leave less than one star I would. The custom Roman shades from Shadestore are very poorly made and have broken numerous times requiring multiple service calls for the same 2 shades that keep breaking. To add to the frustration, they can’t get service people out in a timely fashion. Today was the second failed service call for the most recent repair (3rd or 4th time on this one shade?). It took a month to book the first appointment which they cancelled two hours into the service call window. It took a month to find another time and I told them repeatedly that my building does not allow vendors in the building after 4 pm. I just called to check ETA and was told the technician won’t arrive until after 5! The worst!!

I purchased custom motorized blackout shades from The Shade Store’s Fort Lauderdale showroom, paying the order in full based on a promised 2–3 week delivery and installation timeline. What should have been a straightforward project has turned into months of delays, four rescheduled installations, and repeated disappointment. We have been left throughout the Florida summer with no shades on our west-facing windows. The original 2–3 week timeline has stretched to almost 4 months. After waiting for the original order, we learned - through the installer - that the motorized solution The Shade Store had sold and measured for did not fit our windows, forcing a complete redesign and another round of delays. Communication and internal coordination were consistently poor. The company repeatedly sent installers to our home before ensuring that the shades or required components were actually available. Different people offered different explanations, no one seemed to have a complete picture, and accountability was repeatedly passed from one employee or department to another. We gave them every chance to make it right. They wasted all of them. Every delay was attributed to a new problem—backordered motors, production delays, or supplier issues. I have to say that some employees were courteous and genuinely tried to help (Rhiannon, Alina, etc), but the company as a whole showed little empathy, particularly in the "Customer Success" (!) Area where they showed very limited self-criticism, and no sense of urgency proportionate to significantly disrupting our renovation and daily life. I understand that manufacturing and supply-chain problems can happen. What matters is how a company responds. In my experience, TSS's Fort Lauderdale repeatedly failed to deliver on its commitments, communicate transparently, or take ownership of the customer experience. They don't deserve my patience and there is no way I can recommend this company.

My experience seems to be very similar to most other customers of The Shade Store posting negative reviews. I purchased six roman shades in 2025. They were faulty to begin with. I made many requests for repairs or replacements. Most of my emails and requests were ignored, passed on, then ignored again continued to current time in July of 2026. I finally scheduled a Tech online. I received an email stating they are aware there is a problem. The Tech did show up and worsened the condition of the shades. I’ve asked for a refund. Their customer relations said she is working on a refund. I will spare listing the 10s of emails I’ve sent them for months and their various responses with no results except causing frustration, waste of my time, and energy. I will insist on a full refund and will continue to file additional reviews and official complaints.

After spending over 35K, no compensation for our troubles and 15 months DO NOT USE THIS STORE. Contact information is under this timeline!!!! 1. We began this process in March 2025. 2. On March 11, 2025, representatives came to take measurements, and we selected the solar shade and blackout shade materials. 3. On April 4, 2025, we received a quote for the two guest rooms. I can provide the PDF of that quote if needed. 4. On April 9, 2025, we received a revised quote that included the master bedroom shades, draperies, cornice, and the guest rooms. 5. On April 16, 2025, they requested to return and remeasure the master bedroom. 6. After repeated delays, canceled remeasurement appointments, and multiple apologies from Randy, we finally received another revised quote on June 27, 2025 7. On July 25, 2025, we submitted payment for the fabric to be ordered for the master bedroom. 8. We finally received an installation date for the shades and guest rooms on October 7, approximately six months later. 9. On September 2, 2025 we were charged for Kravet material. That charge was later removed because the material had not yet shipped, and we were not supposed to be charged until shipment. 10. The guest room materials did not hang properly, were not railroaded, and the seams on the valances were buckled. We sent photographs, and they agreed to remake the valances. a. The second, third, fourth, and fifth remake attempts for the guest rooms were all incorrect due to production-related errors. b. On the second attempt, the valances were made with seams even though we had requested that they be railroaded. c. On the third and fourth attempts, one of the guest rooms had valances made with the wrong material. d. On the fifth attempt, May 20, 2026 the material was finally correct, but the valances were beveled on the wrong sides, making installation impossible. e. One year later, we are still waiting for the sixth attempt. We were sent an email on May 20th offering to either redo or compensate us and leave the job. Why would we want mismatched drapes and cornices? We asked them at a minimum to remake the valences. 11. The repaired valances and drapes in the guest rooms were finally installed on April 27, 2026, along with the master bedroom cornice. The cornices in the master bedroom were incorrectly measured on two of the cornices and had to be remade. 12. We were now told the valences that were incorrectly made on May 20th would now be installed on June 29th, 2026. 13. They finally installed the right valences on the 6th try. 14. When the drapes were hung in the two guest rooms, they fell off the track in both rooms, and someone had to return to fix them. In addition, the rods used to pull the drapes across the windows were of different lengths, requiring another return visit. 15. In addition to all of the above, after contacting one of the owners, he said that he would help us – and we asked to speak directly to him and did not hear back from the owner. We have asked for a full refund but have not heard back. We will not remove this complaint until we are compensated.Check out our reddit review for emails of the corporate people.

I haven't written a review in many years but to save people money and time PLEASE DO NOT USE THIS STORE OR COMPANY. They could care less about you. I spent over $20K on shades and drapes and the service and installation process was horrible. After waiting months for the shades/install date the installers arrived and knowingly installed mismatched wrong drapes in my bedroom without informing me that the wrong items had been sent or asking how I would like to proceed. I was shocked when I saw my bedroom and felt my home was violated after realizing the installers knew they were putting up mismatched drapes but went ahead and did it anyway without informing me of the problem and getting my consent to continue to install and swap out later. The drapes look terrible. My 'designer' Carlos Reyes was nice to me in the process but I guess just to get me to the sale. He seems to have gone MIA after the install. It'll be another month before this is fixed... AVOID- I thought this was a premium company but it's definitely not. I also found out too late they are not accredited by the BETTER BUSINESS BUREAU. Nightmare. Especially at these prices.

Spent $7000. Multiple failed installation attempts, wrong hardware, wrong headrails, outside mount instead of inside, projecting between 5-7 inches off the wall so it's not blackout and people can see straight into my bedroom. Karissa is not honest, she responds to these publicly but will not actually respond to an email or offer resolution. I am in progress of a chargeback and if that doesnt work I will file a lawsuit. They seem to derive pleasure in wasting people's time and creating frustration and delays instead of simply solving problems.

Showroom was great and appreciated the design support. Installation was badly bungled - the original measurement guy gave the wrong hardware that could not be used after the product arrived. Then had to wait three weeks for correct hardware before they would res schedule. Another six weeks passed wnd I got a four hour appointment window which came and we t without a lot of communication. STILL WAITING TO RESCHEDULE. Thousands and thousands of dollars spent and I have had towels taped to my windows for months with no end in site.