The Shade StoreReviews of theshadestore.com

The worst experience and a huge costly mistake. Don’t ever order from this store. 8 years ago I had a great experience and since private equity (which screws everything up an skewes everything away from customer satisfaction towards maximum profit for them) my experience this time was horrendous. I felt pressured by the salesperson to get my order in because she could have it approved overnight. Well it has to go to some central command center to be approved and overnight to the shade store now is 10 days! Never heard from the salesperson.had to follow up with her to find out. Had to pay in full. Got an installation date 6-8 weeks out and the instead of calling me got the lamest AI generated email from her that the installation was delayed not a few days but 4 more weeks. Incredible. I know full well this review doesnt means anything to them because they already had my money.insult to injury they delivered my shades without the transformers. My contract called the salesperson and she didn’t even know what she sold me and told him they were battery operated. Clueless. Now I have to wait weeks more to receive those. I’m going on four months. I hope others read and heed these bad reviews. These are cautionary tales to help others not make the same mistake. Way too expensive. Quality cheap. Interactions cold (the salesperson made the sale and then washed her hands of me). When I called her she said I have no control. I have to send those emails. Run don’t walk in the other direction.

We had an outstanding experience with The Shade Store in Portland from start to finish. Natalie Byrd, the manager, was incredibly helpful and patient throughout the entire process — she took the time to walk us through all our options, answered every question, and made sure we felt confident about our choices before moving forward. Her product knowledge and genuine care for customer satisfaction really set the tone for the whole experience. When it came time for installation, Ben and Jason did a phenomenal job. They were punctual, professional, and clearly took pride in their work. Every measurement was precise, the installation was clean, and they made sure everything operated perfectly before they left. They were also great about answering our questions and giving us tips on care and use. From the initial consultation with Natalie to the final installation with Ben and Jason, this team exceeded our expectations at every step. The quality of the product combined with this level of service is hard to find these days. Highly recommend The Shade Store in Portland to anyone looking for beautiful, well-installed window treatments!

After investing over $20,000 in custom window treatments, my experience has been incredibly disappointing. The project has been plagued by mistake after mistake. My installation schedule was mishandled due to a communication breakdown that management later acknowledged should never have happened. Two valances were manufactured in the wrong color and now have to be remade. The biggest unresolved issue is my studio roller shade. During the installer's visit, he evaluated the shade, took additional measurements, and told me he would recommend a replacement. I was later told there was no issue with the shade and that no additional measurements had been taken, which completely contradicted what I was told during the visit. I have now been told that the solution is for me to remove or file down the baseboards in my home so their custom shade will fit properly. I am not willing to alter permanent architectural features of my home to accommodate a product that does not fit as expected. I believe the appropriate solution is for the company to provide a replacement shade that works with my existing window opening—not require me to modify my home. I expected a premium experience for a project of this size. Instead, I've experienced repeated mistakes, inconsistent communication, and an unresolved issue that I don't believe should be my responsibility to fix.

We have spent probably $50k with the Shade Store over the years and we keep regretting it. We just ordered two sets of Roman blinds and they look hideous - the fabric is cheap and crumpled looking and doesn’t fold flat at all, it puckers at every seam. Clearly this fabric is not suited for this construction but they refuse to replace the shades with another fabric. Instead they insist on remaking the exact same shades with the exact same fabric. At over $2k per shade i would expect better. I’m starting to realize why there are so few photos of their Roman shades online. Do NOT order from shade store if you want a quality product. We’ve had previous problems - not fitting windows despite professional measurement, installation problems, mismatching hardware, etc.

I am thoroughly disgusted by our experience with The Shade Store. We bought a home that had SOME existing Shade Store window treatments. Rather than tearing them out and switching to a more reliable brand, we decided to stick with their ecosystem and spent over $9,000+ in March 2026 to finish out the entire house; we spent more than the previous owners ever did. That loyalty was a massive, massive, expensive mistake. I'm writing this review to save others from my expensive mistake. Across the board, the product quality does not match the luxury price tag: Chronic Motorization Failures: The motorized shades have suffered from nonstop, recurring failures. The Shade Store sent technicians out multiple times who claimed to "fix" and replace the motors. Every single time, the exact same motors fried and died again, sometimes LESS THAN A MONTH LATER. This is a home with no kids or large pets, just gentle, standard daily use on the timer that we also purchased from them. Now, instead of properly diagnosing the root cause or admitting they are cycling through faulty replacement stock, they cut us off and demand $500 per window to replace motors that are barely 5 years old. Terrible Manual Blinds: The manual pull shades are just as frustrating. For a premium brand, the hand-pull mechanisms feel cheap, clunky, and oftentimes catch and don't even pull. They constantly stick, resist smooth rolling and skew unevenly. You expect butter-smooth operation at this price point, but you get hardware that performs worse than off-the-shelf budget blinds. I had them look at these, and their response 10 days after installation was “that’s just how hand-pull blinds work.” WHAAT? They just sometimes don’t work? Give me a break. To spend nearly five figures with a self-proclaimed "luxury" window treatment company only to receive defective motors, substandard manual hardware, and an extortionate fee structure to fix their own recurring issues is infuriating. They take your money upfront, but once installed, you are left with broken shades, terrible mechanics, and zero accountability. Do yourself a favor and go with Lutron, Hunter Douglas, or an independent local drapery workroom. Avoid The Shade Store at all costs or you'll be like me and be stuck with numerous motorized blinds that don't even operate.

I have spent a considerable amount of money with the Shade Store over the years and trusted they would provide a quality shade for my master bedroom. Looks like I should have read recent reviews—clearly they are not the same store they used to be. I ordered a single shade for my master bedroom in May and the experience has been an absolute disaster. A flat Roman shade was over $1000 for a single window. I was told it would arrive in ten days. The shade arrived ar the end of June and was 14” too short for the width of the window. Emails and phone called regarding their measurement error were ignored. The only way I was able to speak with someone was when the installation person called to confirm the install appointment. He reorder the shade which arrived in August. Had to wait 3 weeks for installation. The shade is poorly made—a wrinkled mess that bunches rather than folds, with huge gaps on the edges of the window. When down, it is wrinkled and see-through with uneven gaps on the edges. Rather than being lined, there are loads of knotted strings visible from the outside. It looks like I ordered it from Temu. The cordless operation is a spring loaded loop that required me to reach under the white linen shade to find it. (They charged extra for this lousy feature.) Reaching out to customer service I was told the Shade Store does not offer refunds or price adjustments. Seriously? They measured the window and made the shade. It doesn’t fit the window and does not fold neatly or look anything like the Roman shades in their showroom or website. And it was $1000!!! While I was waiting for my shade to be remade (the first time), I received a $250 credit from a class action settlement. Wish I knew about the complaints or read recent Shade Store reviews rather than trusting my prior experience. So many other people with the same experience. It is clear they no longer prioritize customer service and it looks like I am going to have to contest the charge with my credit card company. So disappointing. Save yourself the trouble and order elsewhere.

My experience with The Shade Store has been extremely disappointing. Our blinds have been made incorrectly multiple times, appointments have been canceled, and we have now been waiting months for the correct blinds to be installed. At this point, we have little confidence that the issue will ever be resolved. I have never experienced this level of poor service from a company after making a purchase, and I cannot recommend The Shade Store. They may respond publicly by asking me to email them directly, but based on my experience, those emails go unanswered.

This the is the worst product and the most horrible set of incompetent managers. They do not honor warranties and charge thousands of dollars to get materials replaced. The products are over priced and cheaply made. I have had two break in two years. They never return calls or emails. They sound like telemarketers and just recite memorized verbiage because they don't know. DO NOT BUY this product.