Joy B.
Absolutely deporable customer service.
My husband spent over $300 on a bag, a crossbody wallet, and traditional matching wallet for my birthday. He never opened the box when it arrived, he just wrapped it so that I wouldn't guess what my gift was. It arrived in mid August and my birthday is just a few weeks later (less than 60 days later) and I contacted The Sak to ask for an exchange since he accidentally bought the wrong color. They refused to call me after the first response email that was a one-liner stating that they do not do any refunds/exchanges past the 30 day mark. THREE HUNDRED dollars later and not one of the three items have been touched more than twice. A reputable company would look at the very recent receipt, purchase order number, and verify the legitimacy of purchase, and then offer something so that said customer would be happy with their purchase. Obviously they don't care that I will NEVER give them another red cent of our hard earned money since customer service is below them. If I could review this matter in the NY Times with a scathing "Absolutely despicable customer service" as the title of my review, I would. Buyers Beware! #verydisappointedcustomer