The SakReviews of thesak.com

Loved the look of the purse but soon the straps were wearing out. Was not real leather, as it peeled!

Poor Customer Service (Posting for my wife) I purchased 3 of their leather purses over several years (2 directly, 1 Amazon). My recent purchase pictured is now on sale for 1/2 the price. It went on sale the same day I received my new purse. I chalked it up to bad luck until a Customer Service Rep wanted feedback on my purchase. So I expressed my disappointment in the length of time it took to receive my purse, plus receiving their sales ad showing the purse at 1/2 price on the same day I received my purse. While the representative did her best to feign concern, she offered nothing. I wasn’t asking to return the purse or asking for money off my purchase. However, after the Rep contacted me and I voiced my concerns, I expected her to offer at least a small discount off my next purchase. Even their website offers a 20% discount using the spin wheel feature. I now realize this company wants nothing but praise for their products — not honesty. I’ve now made my last purchase from The Sak.

Terrible customer service! I placed an order from a seeming Canadian site (thesak.ca) and I payed in Canadian funds. I did read that international returns/exchanges would not be be allowed; yet at no time did I feel that this fit for me, as I did not consider myself an international customer, being a Canadian ordering from a Canadian site. Well, guess what? I am an international customer afterall. The bag is a soft leather, pretty colour, but not at all the same purse/bag as in the photos - the customer service manager has not at all been helpful. I am now "stuck" with an almost $200 ugly bag. Not sure, but this feels quite political right now, given the US/Canadian relations due to their President. This is just awful!