therugdecor.comReviews of therugdecor.com

The rug is made well. One thing though, the color it was shown on the website was much lighter than the actual rug.

The rug is very good quality & colours & design great. The only disappointing thing was that I had requested that the fringing to be removed from the two edges & it arrived with fringing. Client was not very pleased.

The rug is gorgeous. It does pile but hopefully it will stop soon with frequent vacuuming, not a big deal. It’s soft and much more mellow in color than in pictures which actually worked great for our space. However, even though the rug was marked as “Ready to ship” it took 10 days for it to receive a shipping label and then another 10 to be delivered. Well wrapped

When I had an inquiry about my order, it was answered promptly, accurately and in a friendly manner. the reason for my giving 4 stars instead of 5 was that my rugs took quite a bit longer to arrive than I expected (that's what my inquiry was about). A "heads up" about that would have been nice to have.

I ordered a custom made rug for our office, which I paid for up front, Though it took a little longer than I anticipated, my inquiries were always met with courteous and professional responses and when the rug arrived we were quite pleased with the quality, condition, design and correct specifications. They did a great job and we would order again.

Final update! New rug arrived! It’s just as I hoped. See below for my journey with The Rug Decor. The big take away is yes, they make very nice rugs and will send them to you, but the commutation along the way really leaves something to be desired. Multiple times they gave timelines they did not meet and failed to keep me updated to changes in those timelines. It was also very difficult to get in contact with them and really made me feel doubtful of their business. Update - Yesterday I posted this: I'm having the same issue as other recent customers. I was excited to find a source for an unusually sized rug and willing to wait for a custom product. I Ordered my rug on Oct. 25, 2024 with a date range of delivery within 20-50 days. Received an email saying it would be made in 35 day and to reply to that email if I had any questions. I have now reached out by email 3 time with no responses. I've tried calling and gotten the generic Verizon "Your call can not be completed as dialed" answered. While I understand that these things take time I would really appreciate communication around the process and changes in timeline. Feeling quite disappointed.... I hope it can be resolved soon. Update: After receiving the response here I reached out to customer service and received a prompt reply and update regarding my order. While I’m still disappointed with the lack of communication, hope is restored. I’ll update again once I’ve gotten shipping information and once I’ve received the product.

The rug is gorgeous! I wish the communication from the company regarding where they are in the process was better. Had I not emailed to ask, I would have been waiting for over a month with no progress report. It gets to the point where you think you’ve lost your money without ever receiving the product you purchased. But! I finally received an email with a tracking shipment number and all turned out well in the end. FYI, I ordered the rug on Dec. 26th and received it in February. The product is wonderful, the company practices need improvement.