therugdecor.comtherugdecor.com is listed under Decoration & Interior in Tampa, Florida.
therugdecor.com (therugdecor.com) has 161 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Decoration & Interior · Bonita Springs, Florida
Excellent
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Decoration & Interior · Stuart, Florida
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Showing 18 reviews with 1 star · Clear filters
Heather G.
I bought a rug, the order was cancelled with no communication from the company for the reasons, I think it was because the price was wrong. I emailed to ask what happened and no response. I loved the rug, but am having mixed feelings buying again from a company with such poor customer service
Eliza C.
Terrible customer service. Rug never arrived after exiting two months.
Michelle N.
I ordered a rug and pad for my client. It took much longer than expected. When trying to track it there was no way to speak with anyone. I finally made a complaint against the company and then what do you know I get an email saying the rug was shipping the next day. Rug arrived and it is completely different from the rug shown online. The rug is mostly tan whereas the rug online looked mostly green. The description online said olive, cream and blue rug. Needless to say my client and I are very unhappy.
james B.
I have not received my rug ordered on December 8, 2024. I was told by your customer support, rugs are "custom made" but 8 1/2 weeks is a long time. Customer support also said my rug should be finished last week and I would receive an email informing me of the shipment and delivery date early the week of February 3rd. No word yet. It's already been charged to my credit card. Beginning to believe this is an internet scam.
Frustrated customer S.
I placed an order #6920 on 11/26/2024. It has been 57 days. I have been trying to call the company and have reached out via email for several days and no answer/response. The caller actually disconnects. This is very unprofessional. I feel like I have been scammed out of $1200.
Donna G.
I have not received my rug
Response from therugdecor.comJan 2, 2025
Hi Donna, The rug you have ordered is custom made in 30-40 days. The rug will be shipped out shortly. For questions and status you can email us at [email protected]. Thank you
GB
Horrible experience! I ordered my rug on Oct. 10, 2024 with a date range of delivery within 20-50 days. They charged my credit card on Oct. 11, 2024. After 60 days and no email or rug, I emailed them but received no response. I patiently waited another 10 days and emailed again but received no response. I have also called the phone number at the bottom, or footer, of their website. A generic Verizon "Your call can not be completed as dialed" answered. I would NOT recommend purchasing anything from therugdecor.com website or company.
Response from therugdecor.comDec 10, 2024
Hi Gretchen, We apologize for the inconvenience. We have escalated the issue. Your rug will be shipped out soon and we have issued you a partial refund for your troubles. We are continuously working on our customer service and have taken action to resolve it. Thank you
Shannon H.
Rug was not even close to the color of blue on the website or described. It was described and looked like a bright turquoise and came in a dusty blue. Unacceptable