ThermosReviews of thermos.com

J'ai fait une commande le 27 mai 2025 que je n'ai toujours pas reçue. Après plusieurs relances ,j'ai eu une réponse qui m'indiquer d'être patiente pendant leurs recherches. Après une demande remboursement je reçois enfin une réponse le 8 septembre reçoit cette réponse "Nous avons vérifié et constaté que votre colis a déjà été livré. Si vous ne l'avez toujours pas reçu, veuillez vérifier auprès de votre famille ou de vos voisins si quelqu'un a signé pour vous. Si ce n'est pas le cas, veuillez contacter immédiatement votre bureau de poste local.Nous avons vérifié et constaté que votre colis a déjà été livré. Si vous ne l'avez toujours pas reçu, veuillez vérifier auprès de votre famille ou de vos voisins si quelqu'un a signé pour vous. Si ce n'est pas le cas, veuillez contacter immédiatement votre bureau de poste local" J'avais tout vérifié, mais comment le client peut-il être reponsable de la livraison ? Cela ressemble fortement à une arnaque, à fuir !

Contacted thermos.com.au months ago (Feb-2025) for a spare part, filled out scanned and emailed paper form (including payment information), part was back ordered and supposed to arrive mid-April. Is early June now, I've sent multiple follow up emails and there has been no reply, being completely ignored.

Complaint Description: I placed an order through the official Thermos website and paid for delivery to my residential address. However, the package was marked as "Delivered to Parcel Locker," but no locker address or location was provided. The delivery was not made to my home, and I have no means to retrieve the package since the location is unknown. I contacted Thermos customer service and was simply told to contact the USPS. However, under U.S. federal law — specifically the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) — the seller is responsible for ensuring delivery of the merchandise to the buyer as agreed. Thermos failed to fulfill the delivery as contracted and refuses to take responsibility for the issue. The lack of accountability is unacceptable. Desired Resolution: I request a full refund or that Thermos reship the product to the correct residential address. I am not willing to accept responsibility for locating a package delivered to an unspecified parcel locker.

We purchased a funtainer bottle in the US. It started leaking and is covered by their 5 year warranty. Problem is we are now a few months in the UK and my daughter would really like to have a functioning bottle. I spent nearly 2 months corresponding with UK and US teams and there seems to be a systemic impossibilism. The message I receive seems to be saying that the replacement bottle can only be sent to the US. This is quite shocking. My previous experience with global brands is that they try to adjust to dynamic life of their customers. I hope some customer teams at HQs read this and help me resolve this matter. Otherwise why to buy from brands?

The way the thermos retains heat is amazing. I enjoy hot tea in the morning. In the evening before bed, I drop several bags of tea into my thermos and pour inside boiling water. I cap it and let it steep overnight on my counter. When I get up, it is still piping hot. The tea itself is strong from sitting overnight. I have been using my thermos this way for years.

Super upset with the service I had ordered a Father’s Day cup ahead of time. Then Father’s Day passed they never told me when I would get my order then randomly they cancel my order and refund me. Never buying again and taking my money else where.

If I could give Thermos a minus star rating I would. After purchasing 4 Thermos flasks from Sainsbury’s and after 18months, 3 of them leaked between the outer casing and the flask despite ONLY EVER being washed by hand and never left to soak or in a dishwasher water got in between these two layers. Unfortunately I didn’t keep my receipt do both Sainsbury and Thermos refused to do anything to help. VERY POOR LEVEL OF CUSTOMER SERVICE AND RECOMMENDATIONS.

Recently emailed Thermos Customer Services as had a problem with a 350ml Vacuum flask which failed after only 4 uses, I've got several larger versions, but find the smaller very handy, Fantastic result! I received a replacement by post within a few days! So Thanks for a really positive result, my Bovril is now lovely and hot when needed. 🙂🎣