ThermosReviews of thermos.com

Une marque qui vente les mérites de thermos fabriqués en France.. mais expédiés depuis la Chine. Et lorsque l'on veut retourner le produit, pourtant une solution proposée pendant un mois après l'achat, plus aucune réponse de la marque malgré les relances.

Le site Thermos France fait croire qu'il est en France voir que leurs produits sont français - le thermos que j'ai commandé est arrivé de Chine dans une boite ou tout est inscrit en chinois. c'est malhonnête et ce site est a éviter

Bits constantly coming out of flask

I purchased the Thermos Stainless King 1.2L flask. It clearly states on the external sleeve (which is covered in Thermos branding) that the flask is dishwasher safe, I didn’t expect this and accepted it as a bonus. However, within the flask is a tiny leaflet, with minuscule writing declaring exactly the opposite. Again, paperwork is covered in Thermos branding, therefore, no other party can be blamed for this error. I’ve not used the product yet, my review is based on very poor instructions from the manufacturer.

Brauchte vom Service von Thermos eine Information um Zusammenbau des Deckels der nicht defekt war. Antwort war: Kauf das Produkt bitte neu bei uns. Das ist kein Service. 2 Sterne weil er schnell war.

Arnaque total! Fuyez!

I purchased the 24oz ICON™ Water Bottle with Spout on Amazon, which was falsely advertised as dent-resistant (it’s definitely not). I’ve had this bottle since July 2025 and loved it, until I accidentally dropped it from less than 20 inches. The impact left such a deep dent that it can’t even stand upright anymore. When I contacted customer service and sent pictures of the damage, Melissa Nolan replied by simply pasting their warranty policy, no apology, no empathy, nothing. That’s the reason for the one-star review. If Melissa had shown even a little customer service sense, something as simple as “Sorry that happened,” followed by “Unfortunately, the warranty doesn’t cover physical damage”, I would’ve been fine. I probably would’ve even bought another bottle if she’d offered a small discount. Instead, Thermos lost a loyal customer. BUYER BEWARE: Poor customer service and easily dented product.

I’m on my second Thermos bottle. The first one got dented when I dropped it, so I replaced it. Now, in the third year with my second bottle, I’ve noticed some mold-like buildup on the rubber lid inside. Overall, I’m satisfied with the performance and functionality—it really does its job well. My only wish is that the bottles are less prone to denting when dropped, and that Thermos would be more proactive in offering replacement lids or parts. I haven’t contacted customer support, but having that kind of option clearly presented would be very helpful.