ThermosReviews of thermos.com

When is my thermoses developed a leak when I tilted it on the side. Iy contacted thermos support and they told me it may be possible to replace the parts complementary by them Then they replied back stating no , they would not be able to provide the parts giving me a false sense of hope. They stated my item is discontinued and they no longer have replacement parts. Then I pleaded with them that i'm a long time thermos customer , and maybe they can send me a replacement? They replied back saying they would research it , but then they took several weeks to reply back in the night followed up with them again and they said no , this is not possible. How is this company supposed to survive in the age of planned obsolescence? Many, including myself, are looking to purchase products and services that will last for a long time.And provide value and quality. Come on now , thermos , can't we do better?

Brauchte vom Service von Thermos eine Information um Zusammenbau des Deckels der nicht defekt war. Antwort war: Kauf das Produkt bitte neu bei uns. Das ist kein Service. 2 Sterne weil er schnell war.

We purchased a funtainer bottle in the US. It started leaking and is covered by their 5 year warranty. Problem is we are now a few months in the UK and my daughter would really like to have a functioning bottle. I spent nearly 2 months corresponding with UK and US teams and there seems to be a systemic impossibilism. The message I receive seems to be saying that the replacement bottle can only be sent to the US. This is quite shocking. My previous experience with global brands is that they try to adjust to dynamic life of their customers. I hope some customer teams at HQs read this and help me resolve this matter. Otherwise why to buy from brands?