ThermosReviews of thermos.com

Thermos has no intention of replacing a dangerous product for their customers. It is impossible to get anything but recorded messages when calling Thermos phone lines and automated email responses such as 'we will get back to you.' Soon it will 1 year since their "recall" for which they do nothing except tell customers to send photos of the item in their trash as proof they will not use this dangerous item again. May 2026 I sent my shipping address, at Thermos request, after months of dangerous pop out Thermos vacuum seal documentation requests. It is now October 2026 and in 6 months with only automatic email responses, no replacement has been shipped. Twice UPS tracking numbers were sent but UPS has not received any Thermos package. The item to be replaced is a dangerous seal cap that explosively releases toward the person opening the soup cup, including hot liquid. Terrible dangerous product and non-exitent customer service.

1) I was very surprised to see what a low rating Thermos brand has. I thought my issue was a fluke, obviously not. It doesn't appear that the company cares about Trustpilot because unlike other companies, I don't see responses to reviews. 2) Have an SK4000 Insulated Drink Bottle. The silicone ring that allows the bottle to pop open broke within a year and the ring is not replaceable. Must replace entire top for $6.99 with $11 shipping!!!! That's half the price paid 2 years ago for the entire bottle. 3) The company response is that the part is not covered by warranty. That cover was the whole point of buying that bottle. I loved the bottle while it worked, but will not replace the cover and don't recommend that you buy it -- it will only last 1 year.

Si je pouvais, je mettrais encore moins qu'une étoile. Ce site est complètement mensonger; je confirme tous les avis rédigés précédemment, je m'en veux de ne pas être allée les lire avant d'acheter mais le site paraît clean, l'orthographe est correcte et inspire par conséquent confiance... Produit chinois, de piètre qualité, vendu cher qui met plus d'un mois pour arriver. Très décue, je déconseille l'achat sur ce site au titre trompeur....

Work on having at least an okay customer service. I've had the worst customer service experience with you guys. It feels like your email are being answered by AI. it's already been over a couple of months and I still haven't been able to get my issue resolved.

They can keep things cold and even retain ice for a long period of time, up to 24 hours. I have 3 Icon Sport beverage bottles. One for cold water that I filter, one for Ice coffee that i brew, and another for GatorAde powder. That way plastic never touches my lips or accumulated in my body, at lest from what I'm drinking. One 2 year old Thermos recently started warming way earlier than the others because the double vacuume seal failed. They replaced the bottle with no hassle. You can really judge a company and how well build but how well they back their products. And for that I give them five stars

Réception d’un produit « made in china » plastique plus que douteux et un pauvre bon inox… taille et qualité ne me convenant pas, je demande un retour et un remboursement du produit. Mon retour est refusé motif : « Une fois le produit déballé, nous ne sommes malheureusement plus en mesure de le reprendre, conformément aux conditions indiquées sur notre site » ce qui n’est absolument pas indiqué sur leur site bien évidemment. On achète sur internet mais on ne peut pas sortir le produit pour au moins savoir à quoi il ressemble… J’ai donc fait un mail à la marque THERMOS vu que THZRMOS-FRANCE n’est pas une filiale de la marque déposée. J’ai également fait un signalement du site sur signalconso. PASSEZ VITRE CHEMIN CE SONT DES VOLEURS !!!

Pareil, que les autres acheteurs. J'avais pourtant regardé leurs avis trust pilot, ou ils étaient très bien notés. Apparemment, ils ont même réussi à copier ce site. Thermos France, qui ne sont ni de vrais thermos, ni de France. J'ai tilté, lorsque j'ai vu le nom, du transporteur; alors qu'en validant la commande, on m'annonçait une livraison par Colissimo.Ne commandez pas chez eux

When is my thermoses developed a leak when I tilted it on the side. Iy contacted thermos support and they told me it may be possible to replace the parts complementary by them Then they replied back stating no , they would not be able to provide the parts giving me a false sense of hope. They stated my item is discontinued and they no longer have replacement parts. Then I pleaded with them that i'm a long time thermos customer , and maybe they can send me a replacement? They replied back saying they would research it , but then they took several weeks to reply back in the night followed up with them again and they said no , this is not possible. How is this company supposed to survive in the age of planned obsolescence? Many, including myself, are looking to purchase products and services that will last for a long time.And provide value and quality. Come on now , thermos , can't we do better?