ThermadorReviews of thermador.com

Thermador is a nightmare. I'd purchased a Thermador range/dishwasher/refrigerator a few years ago, all are problematic, the refrigerator has been the worst (ice builds up, fridge freezes, freezer doesn't). Because I saw so many bad reviews for Thermador repairs, I tried to get an independent repair service to come out. After contacting four companies in my area, I learned no one will service them because they're junk, and I had no choice but to go directly to Thermador. The problem was identified, a replacement part was ordered, and that's when the fun began. Turns out Thermador ordered the WRONG part, so appointment #2 was a wash, the part was ordered again, this time two parts were sent to my home, BOTH wrong, and appointment #3 was a wash. In between #2 and #3, another appointment was cancelled by Thermador, without any notification or reason (I found out when my repairperson didn't show up). So several appointment days of sitting at home, defrosting everything, throwing out a ton of food each time, and STILL Thermador doesn't have the correct part. Oh, and they've charged me $650 so far for the "repairs," which haven't actually happened. When I complained (wait times for CS are over 45 minutes), nobody knows anything, everyone needs lots of documentation before they'll even consider my case, and in the meantime, I've had a non-functional fridge for several months. I can't imagine a more incompetent company. Even the repairperson trashed them, saying their software is dated, they can't even tell what parts were ordered or if they've even shipped, he said he was quitting if things didn't improve. When your own employee trashes your company to customers, it's probably a bad sign. Also, the appliance company where I'd purchased everything said my problems were common with Thermador customers and they're no longer recommending the brand. Finally, I've decided to just junk everything Thermador and start over. That's my happy ending.

Stay away from Thermador! The ranges are attractive, but they do not age well. First, the range oven was painfully slow to heat, sometimes over 30 to 40 minutes to reach the desired baking temperature. Second, too many problems began to surface within just a few years: For example, the broiler went out and the Thermador service people could never find the problem (poorly trained staff). Third, the oven and range experienced a myriad of other problems and Thermador simply couldn't service as the parts were no longer manufactured (note: quality ranges have a 15-year expected life expectancy, which means Bosch or Thermador is remiss in not supplying parts to older ranges). We had to search the Internet to find whatever parts we could as Thermador cannot be bothered to source. Fourth, as I alluded to earlier, the Thermador technicians are INEPT AND INCOMPETENT! At best they cannot fix a problem, at worst, THEY BROKE THE RANGE! The last technician came over to fix the oven and broke the oven door. I was watching him, and he tried claiming it wasn't his fault somehow. Don't buy Thermador. You'll regret it. It might seem like a good range for 2, maybe 3 years, but after that, the honeymoon is over. We will never purchase a Thermador ever again.

Customer service is beyond pitiful. Now 5 days into the order. I ordered a part on-line and paid $20 for two day service. Just got off a 45 min wait with a customer service rep who told me that I would have to call the sub-contractor. I waited 45 min for this. Then another 20 min to get through the sub-contractor phone tree only to find out I MIGHT get it later this week because all orders go through another entity in North Carolina. Absolutely pitiful.

We purchased an entire kitchen of Thermador appliances 2 years ago in a kitchen renovation. The Thermador refrigerator arrived not working and Thermador refuses to replace it. Instead, they will only send technicians out to fix the issues. We are on our third repair of the same parts with no estimate of parts arrival and it has been over a month of waiting. They do not back their very expensive appliances, they will only continue to attempt fixing their appliances. DO NOT buy Thermador appliances

My 6 month old refrigerator has a non-working freezer. It has been over a month with 4 service visits and nothing has really been done to fix the problem. The service techs do not seem to even be trained on their own products. Calling customer support you sit on hold for 50 minutes and are constantly told this is higher than normal wait times. If it is always higher than normal it is not higher than normal is it? I thought Thermador was supposed to be a high end brand like Subzero but it is trash I would never recommend anyone purchase their products.

Thermador case #2770918786 My entire 3 year old kitchen is from Thermador and I WILL NEVER BUY AN APPLIANCE FROM THERMADOR AGAIN!! A few weeks ago we changed the ice maker filter and then it wouldn’t make ice. Thermador sent a technician to come adjust the filter and it seemed to be working. 48 hours later the freezer stopped making ice. I immediately called Thermador and reported the problem, was told there would be no charge since the issue was still the ice maker. After weeks of waiting with no ice they sent the same technician back today. He said there was now “coincidentally” a new problem with the ice maker. He said he fixed it (I still don’t know because it takes at least 4 hours to make new ice) and then told me I owed over $300 for the repair. I told him that’s not what Thermador told me. While I was on hold with Thermador customer service the technician screamed at me, refused to wait to resolve the issue and stormed out of my house. After speaking to Thermador for over an hour and escalating the complaint to the Team Lead named April (she refused to tell me her last name, location, extension/email) she took the side of the technician and said that the two visits were unrelated even though both involved the ice maker being broken. I feel like I’m in the twilight zone. Their customer service is absolutely awful. Never again!!!

I purchased a full suite of Thermador kitchen appliances including a hood in 2018. The master board in the hood went bad after only 3 years. That's obviously not great, but the way the company has handled it is what is really appalling. After the initial service diagnosis, they said they'd order the part and come back to do the repair when it was available. Fast forward almost 1.5 years from my initial call for service. Now after many many emails and calls to follow up, no part seems to be available. Given repair is not possible, customer service finally filed a claim for a new hood a few months ago. After waiting still more time, they came back to me with the 'generous' offer for me to replace the hood at a reduced purchase cost of $1200. Seems absurd that I am asked to pay for a whole new hood when they couldn't provide the part to fix the hood after only 3 years AND I waited all this additional time to try and repair it. Incredibly frustrating. Shame on you Thermador! I do not recommend purchasing any products from Thermador after this experience.

Customer service is a oxymoron when it comes to Thermador. The worst service company ever. Do NOT buy a Thermador product if you think you will ever need services. I have been waiting 4 months for them to repair a stove top and it is still not fixed.