Anthony Y.
Sapphire is the best. Not so much the brand.
Review of Thermador Dishwasher When it comes to dishwashers, my Thermador model stands as the best I've ever owned. It delivers exceptional performance, a testament to its engineering and quality. In many ways, it represents an upgrade over the standard Bosch models, with Thermador adding innovative features that enhance its utility and efficiency. However, my experience with Thermador as a company leaves much to be desired. The customer service is incredibly lacking. Any attempt to reach out for support is met with frustration. Calls to their customer service are redirected with the unhelpful suggestion to "call your closest service department," leaving you with more questions than answers. The staff seems disconnected from the purpose of their roles, often speaking down to callers and expressing bewilderment as to why one might seek assistance. Despite these customer service challenges, I find myself recommending the dishwasher. It's important to note that Thermador is owned by Bosch, a company renowned for producing outstanding dishwashers. This connection likely contributes to the superior quality and innovation found in my Thermador unit. I genuinely appreciate the additional features Thermador has introduced, which underscore their commitment to bringing innovation to households. In summary, while the dishwasher itself is a remarkable appliance, the company's customer service experience leaves much to be desired. I’d never buy any of their other appliances.