ThermadorReviews of thermador.com

Five years ago, we purchased six Thermador appliances: two refrigerators, two ovens, a dishwasher, and a speed/microwave oven. We chose Thermador expecting mid-high end quality and service to match. While the appliances look and feel great, the speed/microwave oven has failed, and both a refrigerator and the dishwasher have required repairs. Not the reliability we expected at this price point. Unfortunately, the customer service has been even worse. I contacted Thermador through their app but was provided a Bosch support number. Despite being part of the same company, Bosch and Thermador representatives cannot handle each other's service requests or even transfer phone calls between companies. After three separate phone calls to schedule a technician, I was given an 11 a.m. to 4 p.m. service window. Nobody showed up. No call, no explanation, no apology, and no attempt to reschedule. I had to call the following day, only to discover that the number used to schedule my appointment belonged to Bosch, who couldn't help me. I had to hang up and start over with Thermador. For a premium appliance brand, this is completely unacceptable. Beautiful products mean very little when reliability is questionable and customer service is this disorganized. I would not purchase Thermador again.

Disappointing Thermador Service Experience. I purchased seven Thermador appliances for my home because I believed in the brand’s promise of high quality and reliable service. Unfortunately, both have fallen short. I initially called customer service because my refrigerator wasn’t cooling properly. There were no error codes, but the internal temperature was clearly warmer than what the display showed. It took about a week for a technician to come out. The tech, was polite and seemed knowledgeable. He identified an issue in the upper section of the unit, took it apart, and defrosted it. He told me everything was tested and working. The refrigerator stayed cool for a day and a half—and then it completely failed. It became warmer than before the repair, and we ended up losing all the food inside. With three kids and three adults in the house, this wasn’t just inconvenient—it was a nightmare. When I called Thermador again on June 8, I was told the earliest someone could come is June 19. Eleven more days without a functioning refrigerator. For a premium brand, that level of support is unacceptable. I chose Thermador because I believed I was investing in quality appliances backed by quality service. Right now, I’m disappointed in both. I expected far better from a company with Thermador’s reputation.

I have a column freezer that continually has issues. When I replace the water filter, it seems to trigger issues even when I make sure to communicate it is replaced. It needs defrosting frequently and the draining is warping my wood flooring. Also, the ice maker no longer works and you never know when the 'push to open' feature wants to stop working. To get help resolving these issues is strange. No one seems to really know what they're talking about. I followed the defrosting instructions given to me by the repairman and it resolves the issues for a few months but then I'm back at square one. I also have an under the counter microwave that works great BUT to have the light bulb replaced, I need to have a repairman do it for a price that I can't justify. Also, I have a range that seems to be very inconsistent, specifically the oven. I've learned that I need to use lower temps and reduce time. When I think I get it figured and repeat the same conditions for the same kind of baking, the result will be dramatically different. The gas range has been great but the oven is the issue. Also, the dishwasher is working good but it's always had an unpleasant odor that after a few years has persisted. 1. Column fridge is good 2. Microwave is very good-minus bulb replacement issue 3. Column freezer has had multiple chronic issues 4. Range is good 5. Oven seems unpredictable

Unfortunately being in the home buying business I had heard great reviews about Thermador and their partner brands. When it came to buying high end appliances, this is what I chose. I bought a 11K colum fridge and freezer, stove, microwave and dishwasher. We freezer is terrible. We have issues with our ice machine/maker. It doesn’t work well and the drawers to not come in and out easily for cleaning. Our ice bin shattered (not sure why) and we have a constant light for replacing our water filter on. Not sure why on that either. The replacement parts are expensive and don’t bother to call Customer service they have no “tech department” they claim and do not get back to you on questions or answer them For that matter. It’s extremely sad to spend so much on appliances and have such terrible customer service. The dishwater does not dry anything well even on its longest cycle and it doesn’t clean very well. I would have to think long and hard about what I would buy instead of this brand.