ThermadorReviews of thermador.com

The worst. Thermador is supposedly a luxury brand, but the quality of the physical units is so bad, and the customer service is even worse. I bought a Thermador downdraft for 3k in 2024, and the letter branding on the top of the unit came off a few months later with gentle cleaning. That was a red flag as to the engineering quality and the engineering design. Why would you glue some aluminum pieces onto a unit when this is around grease and needs to be cleaned frequently? I told them, and there's some resistance in back-and-forth emails including putting up hurdles. Then they sent me a part three months later for replacement. Scheduling took another couple of months of back and forth. The Thermador repair guy came and somehow stripped the screw off my unit, making the top cap uneven and worse than it initially was. Initially, he said that I need to pay him even though Thermador said that it was free. Some back and forth he said he will have a screw sent to him and come back and will call me to schedule when it's ready. Never received the call. Nothing. I contacted them months later, and after numerous back and forth, they said that they would just replace the unit for me. Okay, that's fair. Gave them my information (numerous times, I might add) and then they said that they will send a unit to the repair provider who will reach out to me. Multiple months later, still nothing. Am still working on getting my cap fixed. Almost a year now.

I have a column freezer that continually has issues. When I replace the water filter, it seems to trigger issues even when I make sure to communicate it is replaced. It needs defrosting frequently and the draining is warping my wood flooring. Also, the ice maker no longer works and you never know when the 'push to open' feature wants to stop working. To get help resolving these issues is strange. No one seems to really know what they're talking about. I followed the defrosting instructions given to me by the repairman and it resolves the issues for a few months but then I'm back at square one. I also have an under the counter microwave that works great BUT to have the light bulb replaced, I need to have a repairman do it for a price that I can't justify. Also, I have a range that seems to be very inconsistent, specifically the oven. I've learned that I need to use lower temps and reduce time. When I think I get it figured and repeat the same conditions for the same kind of baking, the result will be dramatically different. The gas range has been great but the oven is the issue. Also, the dishwasher is working good but it's always had an unpleasant odor that after a few years has persisted. 1. Column fridge is good 2. Microwave is very good-minus bulb replacement issue 3. Column freezer has had multiple chronic issues 4. Range is good 5. Oven seems unpredictable

I bought all the appliances for our new kitchen in 2022. Since then, every single one of the appliances has had major manufacturing defect problems. The warranties expired after 3 years, which was when everything started really falling apart. Complete junk. I’ll be referring this matter my class action colleagues.

A 7k stove completely stopped working needing expensive replacement parts in under 5 years. Extremely disappointing response from customer service.

At the price point you expect to get a product that lasts at least 10 years. Our Thermador dishwasher and oven stopped working at about 3.5 years within the same month. The service fees are around $1100 for the dishwasher repair and I have not gotten a quote for the oven repair yet. I am so disappointed in our purchase. I wish we had not chosen this product. We had issues with our oven at about a year, but it was under warranty still. Now the same issues become very expensive.

I rarely post negative experiences online, but after more than three months of dealing with a broken oven from Thermador, I feel compelled to share. We invested over $5,000 in what is marketed as a premium appliance, expecting both quality and the kind of customer support that comes with a luxury brand. Unfortunately, the experience since the oven stopped working has been the exact opposite. For more than three months, our oven has been unusable. During that time: - Service technicians have cancelled the day of the appointment or failed to arrive within the expected service window. - Replacement parts have arrived defective, requiring the entire process to start again. - We’ve spent countless hours coordinating appointments, waiting for service, and trying to get clear answers. Despite all of this, there has been no meaningful resolution. Today, after months without a working appliance and repeated service failures, the company offered $125 to “resolve the issue.” On a $5,000+ appliance. At this point, the most disappointing part isn’t just the broken oven—it’s the experience of being treated as though the time, inconvenience, and frustration of the customer simply don’t matter. The entire process has been disheartening, exhausting, and frankly exploitative. Do not trust this brand.

Trail appliances has refused to be honest in their reply concerning how they treated me for the freezer that failed with not parts to repair it. All they had was excuses rather than working with me as a valued client. Rather than an offer of 10% towards new I would rather have them provide the parts to repair the freezer.

bad quality ,and bad service too,our oven did not work ,it takes 3 months to get it fixed,and then after one month it did not work again ,take nother one month to get an appointment for service,and I am not sure how long it can be fixed,maybe another 3 months,can you image live without an oven for almost half a year ?