TherapyNotes, LLCReviews of therapynotes.com

Warm, Professional, Responsive, Patient Customer Service Representatives. Brief if any wait to reach Reps. 24/7 hours of availability. Products are user friendly and state of the art.

TherapyNotes’ customer service is honestly one of their best features. The support team is kind, responsive, and walks you through everything step by step. Most of the time, they save me a lot of time and frustration. I’ve used other software before and ended up leaving because I constantly felt lost and couldn’t get the support I needed. Being able to talk to a real, helpful human makes a huge difference. We already have a stressful job, and having a system that actually supports you makes things so much easier. Thank you!!

Agent was knowledgeable and walked me through the solution expeditiously! Great service!

As a practitioner based in Australia, I’ve found TherapyNotes to be incredibly helpful in managing my daily workflow. Everything from scheduling to billing is well integrated, which saves me a lot of time. The system is intuitive, and I didn’t need much time to get used to it. It’s made running my practice much smoother and more organised.

The customer service at Therapy Notes is exceptional! 24/7 competent, helpful, kind representatives.

I like the Therapy Notes format, but half of the selling point is the excellent customer service. No menus, just a person answering the phone

Everytime i call Therapy Notes and speak with any of their representatives i always leave the call smarter than i came into it. They are nice and friendly and very helpful. I have learned alot from them. Keep up the good work. Appreciate their kindness and willingness to help with any problem that we have. A lot of the representatives (not all) appear to be younger people (early 20s) but very well trained they know their stuff.

I was overwhelmed at first! Then I called customer support, I was patiently accommodated with answers to all my questions and received an email afterwards with links to each topic I was looking for help on. So far no stone left unturned! I do anticipate a little more frustration, but am confident that I'll receive great suppot!