TherapyNotes, LLCReviews of therapynotes.com

I was unable to link my camera on my iPhone to telehealth counseling sessions. I sent an email and left a voicemail during after hours on Sunday. The next day at 7am LA time I had already received a message from their technician ready to help me. The representative was awesome! She was friendly knowledgeable and very professional. Part of the solution included the need to have her call me back while I worked on my phone and she most certainly called me back promptly and the problem was solved very efficiently!

Really great customer service from TherapyNotes. At times I have to wait a few minutes to talk to someone, but then, whoever gets on the line is very helpful. And even though some of their system lacks certain capabilities, TherapyNotes continues to improve their overall product by adding on to what they offer. We have a practice of 45 therapists, and we're very happy with TherapyNotes.

Called help line at TherapyNotes, LLC and person I spoke with was patient, listened to my problem well, explained why the process I was using was not working, and followed through sharing helpful direction towards resolution. Professional, helpful.

I work for a non-profit and TherapyNotes has been an incredible time saver. The platform is user-friendly and the customer service is top-notch!

Insurance and scheduling are my biggest challenges these days. I must let you know that TherapyNotes always and consistently make my life easier.....they always take care of my problems and I am forever grateful!! I continue to refer my colleagues to TherapyNotes for they are the best!! Thanks TherapyNotes and your great Support Team!!

Thank you for your patience and kind professional attitude when helping me solve my problem with my microphone on my computer. I could not have done it without your help. Wonderful client support, thanks again.

I had researched at least 3 other patient management software programs. This was the most user friendly one AND it had phone and email support offered readily. My only critique is that it is set up for Psychotherapy so some modifications are needed for me to input my appts and codes, etc. However, everything else works well. I'm very pleased with this 2 weeks into using it.

The staff are always willing to take time and go out of their way to be thorough and get real answers and assistance!