TherapyAppointmentReviews of therapyappointment.com

When I was unable to understand how to use a software I was able to talk to someone on the phone who helped me figure it out

I have been using TherapyAppointment for years. The updates on the electronic record including docs that can be electronically signed have been a crucial update since the pandemic. I have also been enjoying the Zoom telehealth feature.

It feels like you have to click 5 times to get any one thing done. There are more steps in many processes. I love the reporting section and what it tells me, but there is not ease of use there, either.

I love this product. It is robust and the array of reports and flexibility with my growing practice is wonderful. Also , the customer service and support is excellent.

It is easy to get help from the support staff. You are constantly looking to improve the features of Therapy Appointment and you publish new featurs or improving features often.

Simple solution, for example, to be able to view a continuous month for scheduling clients (currently one can only see half a week when the month ends and go to the next month to see the continuity and what's available, difficult especially when schedule is mostly full) Simple solution, for example, to be able to copy and paste some information to progress note like diagnosis and consistent data (currently one has to use note pad first and then copy notes from notepad to TA progress note) Simple solution, for example, when not able to schedule a client because of technical glitch with TA system (and customer service contact and resolution for such a problem is days to week+ (forced to spend hours to figure out a solution after not hearing back from the contacted TA staff)

Everything works well. The software captures all the right data. A few years ago I scored 100% on a Medicare audit. I never think about TA.

I love how quickly I get a response. They never make me feel like I am asking a dumb question. I absolutely love that it continues to improve with what it offers to make our experience easier. The ability to add insurance cards and ID's is huge. I wish the scheduling tool was as easy as the legacy version was. The more connections to more insurance panels to verify insurance would be huge but I really do love next to everything about this platform right now.