TherapyAppointmentReviews of therapyappointment.com

Response from TherapyAppointmentNov 16, 2022

Hi Dr. Chris, Thank you for sharing your experience. We're glad to hear that our platform is typically good for your practice's needs. But, "typically good" isn't good enough! — So we're always seeking to improve. Honestly, we get it; surprises — especially ones that impact your practice — are frustrating. We never want to hinder your ability to provide services to those in need. So this year, we've implemented a new policy to share our modifications/product updates in advance. You’ll see an email (in the email account you used to register) 1 week before a product upgrade and again the day of. Product upgrades are always Wednesdays, so there’s plenty of time to grab Support for help with something new before the weekend. It’s entirely possible our emails are hitting your promotions inbox or — worse! — spam. Save us from your filters! Either move us to your “Primary” inbox or hit “Report not spam” on your email. We don’t email often! Promise you won’t regret it. We also share these updates to a Support beacon (blue question mark, bottom right of your screen) in the platform a week in advance, so you know what’s coming. We do occasionally have bug fixes, and these can sometimes be in-between feature releases and feel a little more ad hoc. But we're always looking for ways to improve! If there is something we could be doing better, or communication you feel is missing, please let me know! I'm at [email protected]. Hope to hear from you! Best wishes, Emily, TherapyAppointment

Response from TherapyAppointmentNov 14, 2022

Hi Larry, I'm sorry to hear that you haven't found our software to be user-friendly or intuitive. However, I can share the reason you're getting signed out. If the portal is open on more than one tab, we'll sign you out as a security precaution. The next time that happens, you'll want to check your open windows to make sure this isn't the case. We do have a number of reports tracking the performance of a practice, CPT code, and even therapist (for groups where this is relevant). If it'd be helpful, we'd love to take a look with you and see how these reports could help accomplish your practices goals. We'd also like to hear how we can improve reporting to better serve your practice. We invite you to reach out to [email protected] so we can either set up time to troubleshoot reporting in your account or learn more about what is needed. Hope to hear from you! Thank you, Emily, TherapyAppointment

Response from TherapyAppointmentNov 14, 2022

Hi Wanda, Thank you for your feedback! We're always listening and we welcome the opportunity to improve. I'll share your feedback with our development team. Thank you! Emily, TherapyAppointment