TherapetMDReviews of therapetmd.com

Response from TherapetMDMay 18, 2026

Hello Kay, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how upsetting and frustrating this situation must have felt for you. We would like to clarify that recurring orders can occur when a subscription option is selected during checkout, but we sincerely apologize if this was unclear or caused confusion. We also regret that your experience with our support team did not meet expectations, especially regarding response times and the return process. Our 30-day money-back guarantee does exist and is subject to the terms outlined in our refund policy, but we understand your frustration if the process did not feel straightforward or supportive. We would genuinely appreciate the opportunity to review your case further and assist you directly. Please contact our support team at [email protected] with your order details so we can look into this for you. Thank you again for your feedback. We take concerns like this seriously and are continuously working to improve our customer experience. Best Regards, John of TheraPetMD

Response from TherapetMDMay 18, 2026

Hello Ace, Thank you for sharing your feedback, and we’re truly sorry to hear the product did not work as expected for your dogs. We understand how disappointing and frustrating that experience must have been. Every pet responds differently to calming pheromones, and while many owners see gradual improvements, results can vary depending on the pet’s behavior, environment, and underlying causes. We also apologize for any confusion regarding our 30-day money-back guarantee policy. We understand how frustrating it can feel if expectations around the refund timeframe were unclear, and we appreciate you bringing this to our attention. Your feedback is important to us, and we’re sorry we were unable to provide the experience you hoped for. Best Regards, John of TheraPetMD

Response from TherapetMDMay 18, 2026

Hello Jack, Thank you for sharing your feedback, and we’re truly sorry for the frustration and disappointment this experience has caused. We completely understand your concerns regarding the shipping timeline and communication experience. We would like to clarify that express shipping refers to the shipping method once the order has been dispatched, while order processing times may still vary depending on order volume and fulfillment status. We sincerely apologize if this was not communicated clearly or if the delay caused inconvenience. We also apologize if our responses felt automated or impersonal. While we do use support systems to help manage inquiries efficiently, every customer concern is important to us, and we never want anyone to feel ignored. Please reach out to our support team directly at [email protected] with your order details so we can review your order status and assist you further. We truly appreciate the opportunity to make things right. Best Regards, John of TheraPetMD

Response from TherapetMDMay 13, 2026

Hello Darren, Thank you for sharing your experience, and we’re really sorry to hear the diffuser didn’t work as you had hoped. We completely understand how frustrating that must feel. Every dog responds differently to calming pheromones, and while some pets show changes within days, others may take a few weeks or may not respond if the behavior is linked to other factors such as training, medical, or environmental causes. To help ensure the best results, we usually recommend keeping the diffuser plugged in continuously in the area your dog spends the most time and avoiding placement near open windows or behind furniture. We truly appreciate your feedback and would be happy to help troubleshoot further if needed. Please feel free to reach out to our support team at [email protected] so we can assist you directly. Best Regards, John of TheraPetMD

Response from TherapetMDMay 13, 2026

Hello Hayley, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with the diffuser. We completely understand how concerning it must have felt to notice warmth and a burning smell, and we sincerely apologize for the distress this caused. Please know that the safety of our customers and pets is extremely important to us. Our team is already reviewing your case, and one of our support representatives has also sent you an email regarding the concerns you raised. Please kindly check your inbox (and spam/junk folder just in case) so we can continue assisting you directly. While plug-in diffusers can become warm during normal operation, they should never create an unsafe experience, and we appreciate you bringing this to our attention so we can investigate further. Again, we sincerely apologize for the inconvenience and concern caused, and we appreciate the opportunity to look into this further for you. Best Regards, John of TheraPetMD

Response from TherapetMDMay 12, 2026

Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the frustration you encountered with the cancellation process. We completely understand how this could feel upsetting, and we sincerely apologize if the experience came across as difficult or misleading. While our products may not work the same for every pet, we never want customers to feel stuck in a subscription. We’re continuously working to improve both our subscription management process and overall customer experience. Please feel free to reach out to our support team at [email protected] so we can review your account directly and ensure everything has been properly resolved. Thank you again for your honest feedback. Best Regards, John of TheraPetMD

Response from TherapetMDMay 8, 2026

Hello Lindsey, We’re very sorry to hear about your pet’s experience, and we completely understand how upsetting and concerning this must have been for you. We truly hope your pet is feeling much better now. Our diffusers are designed to be safe and made with naturally inspired calming pheromones when used as directed in the environment. However, the liquid inside the refill is not intended to be punctured or ingested directly. We sincerely appreciate you bringing this to our attention and would like the opportunity to review your case further. Please contact our support team at [email protected] with your order details and any additional information so we can assist you directly. Best Regards, John of TheraPetMD

Response from TherapetMDMay 8, 2026

Hello Kathleen, We’re very sorry to hear about your experience and understand how frustrating this situation has been for you. We want to assure you that there should never be any payment required to stop or cancel a subscription. Our subscription options and recurring billing details are presented during checkout, but we sincerely apologize if there was any confusion or misunderstanding regarding the cancellation process. We would really appreciate the opportunity to review your account, ensure any active subscription is properly canceled if requested, and help address your concerns directly. Please reach out to our support team at [email protected] with your order details so we can assist you further. Thank you for bringing this to our attention. Your feedback is important to us as we continue improving our customer experience and support process. Best Regards, John of TheraPetMD