TherapetMDReviews of therapetmd.com

Response from TherapetMDMay 25, 2026

Hello Sam, Thank you for sharing your experience, and we’re very sorry to hear about the issues you encountered with the diffusers. We completely understand how concerning it must have been to notice a smell and a leak across multiple units, and we sincerely apologize for the frustration this caused. We also regret that the resolution offered did not fully meet your expectations, but we appreciate you taking the time to work with our team at the time. This is not the experience we aim to provide, and your feedback has been noted and shared with our team for further review to help improve product quality and customer experience. Thank you again for your feedback and for giving our product a try. Best Regards, John of TheraPetMD

Response from TherapetMDMay 25, 2026

Hello Daryl, Thank you for sharing your experience, and we’re sorry to hear the product didn’t work well in your home. We understand how disappointing this must have been, especially with the concerns you mentioned. We’ve already reached out to you via email regarding your case—kindly check your inbox and respond there so we can proceed with the appropriate resolution as quickly as possible. We appreciate your cooperation and are here to help. Best Regards, John of TheraPetMD

Response from TherapetMDMay 25, 2026

Hello Martha, Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion this has caused you. We understand how concerning unexpected charges and a lack of clear order visibility can feel. We would like to clarify that subscriptions are created during checkout, and orders are processed based on the account details provided at the time of purchase. However, we sincerely apologize if your order history, billing, or subscription status was not clearly visible or communicated. We’re also very sorry to hear about the difficulties you experienced in locating order information and updating your details. This is not the experience we want for our customers, and we understand how upsetting this situation must have been. We truly appreciate your feedback and take concerns like this seriously. Best Regards, John of TheraPetMD

Response from TherapetMDMay 25, 2026

Hello David, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating it must have been dealing with the shipping delay, a non-working diffuser, and the difficulty reaching support. We sincerely apologize for the delays in communication and replacement processing. That is not the level of service we aim to provide. We would also like to clarify that the address listed is a registered business mailing address commonly used for business registration purposes, but we understand your concern after researching it online. Most importantly, we’re sorry you’ve been unable to use the refills you purchased due to the diffuser issue. Please reach out again to our support team at [email protected] with your order details so we can review your case and assist further. Best Regards, John of TheraPetMD

Response from TherapetMDMay 25, 2026

Hello Simon, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it must have felt having difficulty managing your subscription and not seeing the results you expected from the product. We would like to clarify that subscription options are selected during checkout, but we sincerely apologize if this was not clear or if the cancellation process felt difficult or confusing. That is never the experience we want for our customers. We also regret hearing that the product did not work for your pet. Every animal responds differently to calming pheromones, and results can vary depending on the pet and underlying behavior causes. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We truly appreciate your feedback and take concerns like this seriously. Best Regards, John of TheraPetMD

Response from TherapetMDMay 18, 2026

Hello Frances, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this situation must have been, especially regarding the cancellation timing, return process, and communication you received from support. We apologize that the process felt confusing and that your concerns were not addressed clearly or promptly. While orders can sometimes enter fulfillment very quickly once processing begins, we understand how the timing in your case would feel upsetting. We’re also sorry to hear the product did not provide the results you hoped for for your cats. Every pet responds differently to calming pheromones, and while many pets do respond positively, results can vary depending on the underlying cause of the behavior. Your feedback is important to us, and we sincerely regret the frustration this experience caused. Best Regards, John of TheraPetMD

Response from TherapetMDMay 18, 2026

Hello Linda, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must feel both not seeing the results you hoped for and having difficulty managing your subscription. Recurring orders can occur when a subscription option is selected during checkout, but we sincerely apologize if this was not clear or if you experienced issues trying to cancel through the website. That’s definitely not the experience we want for our customers. Please contact our support team at [email protected] with your order details so we can review your account and assist you further. Best Regards, John of TheraPetMD

Response from TherapetMDMay 18, 2026

Hello Linda, Thank you for sharing your experience, and we’re very sorry to hear about your concerns regarding your cat’s reaction. We completely understand how worrying this must have been for you. The safety and well-being of pets is extremely important to us. Our products are designed to be safe when used as directed, and the ingredients used in the diffuser formulation are commonly utilized in many household and pet-related products. However, just like with any environmental product, individual sensitivities can vary from pet to pet. We appreciate you bringing this to our attention and taking the precaution of discontinuing use while monitoring your cat’s condition. We would also recommend consulting with your veterinarian regarding any health concerns or symptoms your pet may be experiencing. Please feel free to contact our support team at [email protected] so we can review your case further and gather additional information. Best Regards, John of TheraPetMD