Nadine F.
Product did not work as expected poor customer service
Product did not work as expected. Also because its a subscription service they sent the next round of product without sending any message prior they were renewing for the next round like most reputable companies due so you can cancel or pause if you need too. Then when I went to cancel it was a pain in the butt because you had to go search for the cancelation section and then go thru several rounds of confirming with them trying to trick you into clicking the wrong thing and keeping the subscription. I wanted to reach out to customer service but there is no way to do so. And then when I went to apply for a refund in their refund section its telling me I cant apply until a certain date because I haven't recieved the order yet. This is a second unwanted order so yes I freakin know I don't want it.
Response from TherapetMDJun 24, 2026
Hello Nadine, Thank you for sharing your feedback, and we're sincerely sorry to hear about your experience. We understand your frustration regarding the product not meeting your expectations, the subscription renewal, and the difficulties you encountered while trying to manage your account and request assistance. We apologize for the inconvenience and disappointment this has caused. We can confirm that a member of our support team has already reached out to you regarding your concerns. Please know that we take your feedback seriously, and we are committed to working with you to ensure your issue is properly reviewed and resolved. Thank you for your patience, and we appreciate the opportunity to make things right. Best Regards, John of TheraPetMD