TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 3, 2025

Hello Charles, Thank you for sharing your experience! We're so glad to hear that you're seeing some improvement with your Bichons' separation anxiety. Every pet is unique, and we're hopeful that continued use will bring even better results. We appreciate your willingness to update your review after more time—please don't hesitate to reach out if you have any questions along the way! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 25, 2025

Hello Deb, Thank you for sharing your thoughts! We appreciate you giving our product a try and look forward to hearing about your experience after you've had some time to use it. If you have any questions or need any tips in the meantime, feel free to reach out—we’re happy to help! Wishing you and your pets all the best! 🐾💛 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 17, 2025

Hello D, We truly appreciate you giving our product a chance and for sharing your experience so far! Every pup is different, and some may take a bit more time to respond—but we’re hopeful you’ll start to see positive changes soon. It means so much to hear that you’ve had a great experience with our customer service team. We’re always here to support you, and if you ever need any guidance or assistance, please don’t hesitate to reach out. Fingers crossed for great results, and thank you again for your patience and trust! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDFeb 10, 2025

Thank you for sharing your experience. We understand how important it is to see noticeable improvements in your pet’s behavior, and we’re here to help! Since you mentioned the indicator light was difficult to see at first, we just want to confirm that the diffuser is placed in an open area, away from strong airflow (like fans or vents), for the best diffusion. Some pets may take a bit longer to respond, especially if they're adjusting to new scents. If accidents are still happening frequently, we’d love to offer some additional guidance or suggestions to maximize results. Would you be open to trying a few placement adjustments or additional behavioral strategies? Let us know by sending us an email to [email protected]—we’re happy to assist!

Response from TherapetMDNov 22, 2024

Hi Nicole, Thank you for your feedback! We're glad to hear that your cats are calmer and fighting less—that's a great step forward. As for the marking behavior, this can sometimes take a bit longer to address. Consistency with the calmer and ensuring clean, scent-free spaces using enzymatic cleaners can help. If the marking persists, consulting with a vet or behaviorist may provide additional solutions. We're here to support you—feel free to reach out anytime! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 18, 2024

Hi Cherry, Thank you for giving us another chance to support you and your pets. We understand that seeing results can take time, and we’re here to help you get the most out of your experience. If you'd like, we can offer tips on placement or usage to ensure optimal results. Our goal is to provide you with the best possible outcome, and we genuinely want to support you through this process. Please don’t hesitate to reach out if you’d like any guidance or have questions along the way. We’re here for you! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 1, 2024

Hi Kimberly, We sincerely apologize for the delay and any frustration caused by the initial lack of communication. We understand how important it is to receive timely updates on your order, and we're sorry for the inconvenience you experienced. Upon checking, we can confirm that your package has been successfully delivered. If you have not yet received it, please reach out to us immediately so we can assist you further. We truly appreciate your patience and are hopeful that the product will help with your multi-cat situation. If you have any further questions or need assistance, please don't hesitate to contact us. We're here to support you and your pets, and we’re committed to providing a positive experience moving forward. Thank you again for giving us the opportunity to address your concerns. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 4, 2024

Hi Patricia, Thank you for taking the time to share your honest feedback about your experience with our product. We’re sorry to hear that it hasn’t been effective for your three dogs so far. While we aim to create products that work for as many pets as possible, we understand that results can vary depending on individual circumstances. We truly appreciate your patience and commitment to giving the product a fair try. If you’d like, our team can provide tips to help maximize the effectiveness of the diffuser or explore other options to support your dogs’ needs. Please don’t hesitate to reach out to us at [email protected] if you’d like assistance. Your satisfaction is very important to us, and we’re grateful for your feedback—it helps us continue improving. Thank you for giving our product a chance, and we hope you’ll see positive changes soon. Best Regards, Dawtie of TheraPetMD