TherapetMDReviews of therapetmd.com

I am a return company of therapy MD. But I received a new order yesterday which I’ve been waiting for and I need and the bottle was completely empty. It has soaked the therapist. MD packaging. I have called twice. I have emailed twice to get a replacement I have pictures and I cannot get therapist MD to respond to me. 12/24. Shortly after I wrote this review o received a replacement order. All is good.

The products did not work for my pets at all and what’s worse, is that the refills were empty after only two weeks. I get it might be a defective batch, but two out of six bottles is concerning to me. Their CS team is amazing and has trying their best to resolve the issues by offering to send new bottles. Unfortunately I kind of lost faith with the product and I don’t want to keep complain about it if they turn out to be defective or continues to be ineffective. Hopefully, one day there will be a formula that will work for my dogs and I will reconsider to give it a try again.

I received the order and plugged in the diffusers. In the first 24 hours my dog has not 'calmed' but peed on my bed which she's never done before, chewed up the corner of a couch cushion which she also doesn't do, and barked at my son as he ate his lunch. All these things are quite strange for her and wondering if the pheromones are causing some unintended behaviour changes instead of calming her. I note quite stringent policies on returns and as I'm in Australia, I asked what would be the process for this. They only replied to see what happens in a few days but this strange behaviour continued with the diffuser on. Did not get w refund and totally out hundreds… maybe it works for other dogs but not mine and prohibitive returns policy. Only giving two stars cos it arrived and someone responded to my initial support query.

I adopted a new cat, and my existing cat had serious issues with this. I tried the Feliway diffuser but had no success. I read online about someone having more success with Therapet so I bought the starter pack and the two refill set together. I live in Canada so it took a little while to get to me via snail mail. When it arrived, I plugged it in and crossed my fingers. I didn't notice anything the first day, but figured it would take some time to see results. I left it plugged in overnight, but when I went into the living room the next day, there was a strong chemically, burning smell. When I went to the diffuser it was obvious that was where the smell was coming from. I unplugged the diffuser and contacted the company. Customer service was right on it, and the response I received was so fast it had to be AI. Anyhow I corresponded with their support, and arranged to purchase a new diffuser, and once it arrived they would arrange a return for the faulty one. They were unwilling to send just the diffuser. This should have been a red flag. My house was a war zone, these cats were not getting along. I was desperate, so I ordered a new one, and plugged in the one I had when I was awake to monitor it. I did inspect it and it is in like new condition. I unplugged it when I went to bed. The cats did seem to be fighting a little less maybe, so I was hopeful it was having an effect. About 10 days later the replacement arrived, and I plugged it in. After 24 hrs there was still a slight chemical smell, but not the same burning stench as the other one. I emailed the company as per their directions (via return email of the chain we had been discussing the issue in). I did so. Crickets. I waited a couple of days, and resent the email. No response. A week later I received a short email asking me for the order number (which was in the chain but whatever). I sent the order number and asked where to send the faulty diffuser. I got a quick email back to that, in which I was told I have to pay for return shipping, and a 9$ restocking fee. Restocking what? It was a faulty diffuser. But they insist. They then offered a return of 30% of my purchase and I would not have to return the diffuser. As shipping would have been at least $20 to the US, plus the 'restocking fee', I opted for the 30% and am wiping my hands of this company. Does it work? Well I don't know if my cats are noticeably calmer, but I am certainly more annoyed. I am unimpressed with their customer service and 'return' policy. The equipment was faulty, and they could have exchanged the diffuser with me through the mail, instead of making me purchase the product again. Lesson learned.

I was really hoping this would work on my boys but it had no effect what so ever. It's a great concept and I hope it works for someone else but it did nothing for my dogs.

The Therapetmd for cats does not work for spraying. I just paid over 100 for three months supply and it doesn't work.

The good news is that I think my troublemaker cat may be marking less, so while the house may smell less like cat pee, this diffuser SMELLS SO BAD it makes me sick to my stomach. The cat can stay, but I may have to move out.

I am very dissatisfied with the service that I received from this company I wanted to return this product and was informed that I have to pay 45% when on their site. It says 9 dollars. I informed them that I was not interested in returning the product. I will sell via internet if anyone is interested in making a purchase please feel free to contact me