Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I received a text message with a discount code but when I put in the code at time of ordering it did not accept it, said it was invalid. Why bother sending me a code if it's not going to work?
Response from TherapetMDJun 28, 2025
Hello Sam,
Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration with the discount code. That’s certainly not the experience we want for our customers.
We’d love to help resolve this for you. If you could kindly share your order details or reach out to us directly at [email protected], we’ll be sure to look into the issue and assist you promptly.
We appreciate your patience and hope to get this sorted for you right away.
Best Regards,
Dawtie of TheraPetMD
PB
Paula B.
The diffuser made no difference .
The diffuser made no difference in my one year old pups indoor peeing. It is impossible to post a negative review on the company's website. There was a disclaimer of course, but transparency about its effectiveness from all users would have been appreciated. Glad I didn't subscribe.
Response from TherapetMDMay 25, 2025
Hello Paula,
Thank you for taking the time to share your experience—I'm truly sorry to hear that the diffuser didn’t bring the results you were hoping for.
We understand how frustrating it can be when a product doesn't meet expectations, especially when you're doing your best to support your pet’s needs. While many customers see positive results within a few days to two weeks, we also recognize that not every pet responds the same way.
If you’ve already tried the recommended steps—such as placing the diffuser in the room your pup spends the most time, ensuring it remains plugged in continuously, and avoiding placement near open windows or large open spaces—and still haven’t observed meaningful changes, it’s possible that your pet’s behavior may be influenced by factors beyond stress or anxiety. In those cases, the diffuser may not produce the desired effect, and we completely understand your disappointment.
We also want to thank you for your feedback about the website. While product reviews are moderated to ensure respectful and relevant content, we always aim for transparency and take all feedback seriously—positive or not. Your comments help us improve and better support future customers.
If you ever have further questions or need additional guidance, please feel free to reach out. We're always here to help.
Best Regards,
Dawtie of TheraPetMD
JO
Jordan
Can’t recommend
Can’t recommend, didn’t calm my dog down at all. I don’t have an issue with my dog using the bathroom in the house, but he’s currently very active and acts out for attention. There’s been no change in his behavior. Gave two stars b/c they gave me a partial refund and I get to keep the product
Response from TherapetMDMay 17, 2025
Hello Jordan,
Thank you for sharing your experience. We’re sorry the diffuser hasn’t eased your dog’s extra‑active behavior. Some pups need a few weeks of constant use and strategic placement (in the room where they spend the most time) to see results; combining the diffuser with positive‑reinforcement training or interactive toys can also help channel that energy.
If you’d like tailored tips for your setup, please reach out to us at [email protected]—we’re here to help you and your pup find the calm you’re looking for.
Best Regards,
Dawtie of TheraPetMD
DG
Donna G.
Website is Frustrating
I originally called because I couldn't figure out how to order the merchandise in my cart. I got a reply. I took another look, and I could barely see the top of a red box at the bottom (I couldn't scroll down any further). I was able to click on the little bit sticking up, and my order went through. I paid for it on Paypal, and then the screen went back to TherapetMD. The screen then went to another screen where I could add an order for a 4x set with 8 refills for $53. I decided to add this order. I THEN GOT A NOTICE THAT I WAS TOO LATE SINCE I HAD ALREADY PAID FOR MY ORDER! WHAT???? I tried again, but it would not go through. You need help on your website. This continues to be frustrating.
Response from TherapetMDApr 4, 2025
Hello Donna,
Thank you for your honest feedback, and we sincerely apologize for the frustration you experienced while placing your order. We understand how important a smooth shopping experience is, and we're actively working on improving our website to make it more user-friendly and seamless for our customers.
Your feedback helps us identify areas that need improvement, and we truly appreciate you taking the time to share your experience. If you still need assistance with your order, please reach out to our support team—we’d be happy to help!
Best Regards,
Dawtie of TheraPetMD
LI
Linda
I was so hoping this would work but no…
I was so hoping this would work but no just a waste of my money. Penny knows to go out but comes in to pee. Used the diffuser 2 months
I have no idea what went wrong but it didn’t make a difference
Response from TherapetMDMar 17, 2025
Hi Linda,
We’re truly sorry to hear that our product didn’t work as expected for Penny. We completely understand how frustrating it can be when something you hoped would help doesn’t bring the desired results.
Every pet is unique, and while many see improvements, some may need additional support or adjustments for the best outcome. We’d love the opportunity to help troubleshoot or explore alternative solutions that may work better for Penny. Please feel free to reach out to our support team [email protected]—we’re here to assist you in any way we can.
We genuinely appreciate you giving our product a try and sharing your experience. Your feedback is invaluable in helping us improve.
Best Regards,
Dawtie of TheraPetMD
JO
Joel
You mean “some money back guarantee”.
My little dog likes to piddle by the door if nobody lets him out, and he likes to bark at dogs being walked behind our house. I likes the idea of a plug in that was said to help with both. I was pretty sure it was bs marketing, but willing to take the chance because they stated “30 day money back guarantee”. Well, my dog still pees, literally 12 inches from the plug in, and I notice no less barking.
So I contacted customer service for a refund, only to find out that not only am I responsible for shipping (which is ok), but they charge a $9 restocking fee. $9 fee to throw a used product in the trash? They offered me a 50% refund, which I accepted, but that is certainly not my idea of a money back guarantee.
I will say that their customer service provided rapid response, and was very helpful, other than keeping half of my money.
Response from TherapetMDJan 5, 2025
Hello Joel,
Thank you for sharing your experience with us. We’re truly sorry to hear that the product didn’t meet your expectations and that your dog’s behaviors have not improved as you had hoped. We understand how frustrating it must be when you don’t see the results you were looking for.
Regarding the refund process, we sincerely apologize for any misunderstanding about our policy. While we do offer a 30-day money-back guarantee, it is stated in our policy that the cost of return shipping and a restocking fee may apply for unused products. That said, we appreciate your feedback and will review how we communicate our policies to ensure clarity and transparency in the future.
We’re glad to hear that our customer service team was responsive and helpful in addressing your concerns, and we’ll continue to strive for the best possible support for all our customers.
Thank you again for your feedback—it helps us improve both our product and our service. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Dawtie of TheraPetMD
PP
Penny P.
Customer service is horrible
Customer service is horrible. I've been trying to get a hold of some one for close to a week. No response yet. My order was messed up.
Response from TherapetMDDec 27, 2024
Hi Penny,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. Providing excellent customer service is our top priority, and we regret that we fell short in your case.
One of our Customer Care team members is currently reviewing your order to address the issue, and our phone support team will also try to reach out to you directly to resolve this as quickly as possible. We’re committed to ensuring that your concerns are resolved to your satisfaction.
We truly appreciate your patience and understanding as we work to make this right. If there’s anything specific you’d like to share in the meantime, please don’t hesitate to let us know. Thank you for giving us the opportunity to improve your experience.
Best Regards,
Dawtie of TheraPetMD
PR
Patricia R.
The bright blue ball is just a blue…
The bright blue ball is just a blue ball with a light inside. It only comes in 1 size. My 20lbs furbaby had the "cap" that covers the on/off switch chewed off in less than 5 minutes. Customer Service basically said, oh well.
Response from TherapetMDNov 22, 2024
Hi Patricia,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product didn’t meet your expectations, and we understand how frustrating that must have been — especially when it comes to your furry family member's safety and enjoyment.
Our goal is to provide durable, high-quality products, and we regret that this one didn’t hold up as expected. We’re also sorry if our customer service response felt dismissive. That’s certainly not the experience we want for our customers, and we’ll use your feedback to improve how we handle similar situations in the future.
If you’d like us to take another look at your situation or have any unresolved concerns, we’re here to help. Please reach out to our support team, and we’ll do our best to make things right. Whether that means exploring a replacement, refund, or another solution, we want to ensure you’re satisfied with your experience.
Thank you for giving us the opportunity to make things right.
Best Regards,
Dawtie of TheraPetMD
