TherapetMDReviews of therapetmd.com

Response from TherapetMDSep 9, 2026

Hi Joanie, We are truly sorry for your experience and deeply saddened to hear how frustrated you've been while waiting for your order. Your satisfaction means everything to us, and we never want you to feel unsupported, especially when you were excited to try our product for your cats. I am personally taking charge of your case to get this resolved. I'll send you a direct email shortly with an update on your shipment so we can make this right. Thank you for bringing this to our attention and allowing us to fix it. Best regards, Khesy Customer Support

Response from TherapetMDSep 5, 2026

Hi Dave & Judy, Thank you for reaching out and sharing your feedback. We are truly sorry to hear about your experience with the defective diffuser and the difficulty reaching customer support. This is certainly not the experience we expect or strive to provide. Your satisfaction and your dog's well-being are extremely important to us, and I am here to help make things right. Please send an email to [email protected] with the subject line **ATTN: Khesy**. I will personally review your case as soon as it comes through and ensure your concerns are addressed right away. Best regards, Khesy Customer Support

Response from TherapetMDSep 3, 2026

Hi Mrs. Giles, I am deeply sorry for the loss of your cat, and I sincerely apologize for the frustration and extra stress this situation has caused you during such a difficult time. We never want you to feel this way, and resolving this for you is our top priority. Please send an email to our support team with the subject line **ATTN: Khesy**, and I will personally investigate your case to ensure your subscription is canceled and this is fully sorted out immediately. Best regards, Khesy Customer Support

Response from TherapetMDSep 2, 2026

Hello Rick, Thank you for sharing your feedback, and we’re truly sorry to hear that you feel disappointed with your experience. 💙 We completely understand how frustrating it can be when you’ve purchased a product hoping it will help your pet and you don’t see the results you were expecting. Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors such as indoor urination, chewing, or excessive barking. However, every pet is different, and these behaviors can also have other underlying causes, including medical concerns, training, environmental changes, or boredom. When anxiety isn’t the primary factor, a calming diffuser may not provide the results a pet parent is hoping for. We never want you to feel that you’ve wasted your money, and we’re genuinely sorry that TheraPet did not meet your expectations. Your experience matters to us, and we’d appreciate the opportunity to understand more about what happened and see if there’s anything we can do to help. If you’d like assistance, please don’t hesitate to reach out to our support team. We’re always happy to listen, answer your questions, and provide any guidance we can. 🐾❤️ Thank you again for giving TheraPet a try and for taking the time to share your honest feedback with us. 💙 Best Regards, John of TheraPetMD

Response from TherapetMDSep 1, 2026

Hi there, we’re truly sorry to hear about your experience. 💙 We completely understand how frustrating it must have been to repeatedly try reaching us by phone and feel like you weren’t getting the support or personal assistance you deserved. That is certainly not the experience we want for any of our customers. I’d genuinely like the opportunity to personally investigate what happened and make sure your concerns are properly addressed. Unfortunately, I’m unable to locate your account from the information available to me through this review, so I don’t have enough details to look into your specific case yet. Please email us at [email protected] and, in the subject line, include “Attention: John Bryan” so your message can be assigned directly to me. I’ll personally review your account and the communication history and do my best to help make this right. 🐾❤️ We sincerely apologize for the frustration and disappointment you’ve experienced. Thank you for taking the time to share your feedback and for giving us the opportunity to investigate this properly. 💙 Best Regards, John of TheraPetMD

Response from TherapetMDAug 29, 2026

Hi Elizabeth, I am so sorry to hear about your experience, and I truly apologize for the frustration this has caused. Your satisfaction is extremely important to us, and we want to make sure you are fully taken care of. Please email us directly at [email protected] with the subject line **ATTN: Khesy**. I will personally handle your case and assist you right away. Best regards, Khesy Customer Support

Response from TherapetMDAug 24, 2026

Hi Jannine, Thank you for sharing your feedback, and I am truly sorry for the frustrating experience you had with your order and return process. We deeply care about your experience and sincerely apologize for any inconvenience caused. I have personally checked your account and can confirm that the subscription attached to your first order has been successfully canceled, so you will not be charged again. Additionally, a member of our support team will reach out to you directly to ensure all your concerns are completely addressed. We truly appreciate your patience and the opportunity to make things right for you. Best regards, Khesy Customer Support

Response from TherapetMDAug 23, 2026

Hi Beverly, Thank you so much for sharing your feedback with us. I am so sorry to hear that Therapet hasn't been helpful for your sweet elderly pup, and I completely understand how frustrating and stressful this situation must be for you. Your experience and your dog's well-being are incredibly important to us! Please reach out directly to [email protected] with the subject line "Attn: Khesy". I will personally look out for your email so I can assist you right away and help make things right for you and your pet. Best regards, Khesy Customer Support