TherapetMDYour feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 343 reviews with 1 star · Clear filters
Lynne H.
Don’t waste your money on this product. I bought 3 and if anything it’s made my cats worse they are now pulling clumps of fur out of each other which they never even done that before 3 days ago when we plugged them in. The smell is horrendous like burnt plastic. I’ve recently contacted them but no reply as of yet. I wish I done more research on this before I bought 3!
Renee C.
I haven't even had a chance to try this item as I have not received it yet but I am already having a negative view of this company! When I made my selection of the one plug in with 2 refills to try the item out to see if it worked for my dogs, multiple times the console continued to ask me to add more to my order and each time I untoggled the add ons. HOWEVER when I got my email receipt it showed that I had added a 6 refill pack for an additional $40 some dollars which I had not! I generally don't order a ton of an item until I try it first, no matter how sweet they make the deal! No matter how big the discount if the item doesn't work, it is throwing money away! I utilized the email address on the website (which is their only form of contact by the way) to let them know what had occurred. I either wanted the additional 6 refills removed or to make it less of a hassle, I stated if they would throw in a second diffuser I would just keep the additional bottles. I sent this email the same day as the purchase and the item had not shipped yet. I got an automated email that I could expect a response within 24-72 hours HOWEVER I did not get a response for SIX DAYS and by that time the items had already shipped and they informed me that the item had already shipped and couldn't be cancelled. (No response to the request for an additional diffuser) I responded with an additional email that I did NOT order the additional 6 refills. And again asked if they could just send an additional diffuser and we could call it a day. The response was to give me a 30% discount on my order (That an unauthorized purchase of $37.47 was added to my authorized purchase of $34.00 PLUS SHIPPING THAT WAS SUPPOSED TO BE FREE) and 20% off my next order! THEY CHARGED ME FOR 6 REFILLS I DIDN'T ORDER. I'm not interested in a 20% discount on more, just to likely have this happen again! They also reminded me about the 30 day money back guarantee and that I could return the items once received. Upon looking up their terms of service, their 30 day money back guarantee does NOT cover shipping! Refund policy states: Please be aware that customers are responsible for covering the return shipping costs to our address in Texas. We recommend using a reliable shipping service to ensure the safe return of the item. In addition to the return shipping costs, there is a non-refundable $9 return restocking fee for the total order. This fee will be deducted from the total refund amount. So I would be responsible to pay the return shipping of an item I didn't order + pay them a $9 restocking fee! FOR AN ITEM I DID NOT ORDER! Which when all said and done, would likely cost me just about as much if I kept the item I didn't order That doesn't sound at all like the 100% Money Back Guarantee No questions asked that is listed on their main page! All they had to do to correct this error was to send me an additional diffuser to utilize the additional refills and if it didn't work for me I would give to another pet owner to try. I ALSO checked my email and I although I purchased my item on March 11, I did not receive my receipt until March 12, for my initial order of $41.68 (that included $4.95 shipping when it was supposed to be FREE SHIPPING!) A minute later I got another email that said "Order Updated" with the additional item I did not order THE DAY BEFORE! This seems intentional! I DID NOT AUTHORIZE ANY CHANGES TO MY ORDER! If the quality of this product is anything like their customer service I don't hold out much hope. I am filing a dispute with Paypal as soon as I finish this rating! UPDATE I attempted to leave a review on the website console and it would not post! It said Thank You for your review and gave options to share it on Twitter and FB even though the review wasn't there. When sharing to FB it shows the first couple lines of my 1 star review, but when you click it, it does not go to the review console but the landing page of TherapetMD. When you select the button to share to Twitter, despite the fact that the website works perfectly fine when going directly to Twitter, the share yields an error message! It appears that this website is either set to decline negative reviews, or it is set to approval only so the business has the opportunity not to allow them to post which is what the US Consumer Financial Protection Bureau (CFPB) defines as “Unfair and Deceptive Acts or Practices That Impede Consumer Reviews.” and is against the Consumer Financial Protection Act." Scam Detector shows TherapetMD is in Iceland, their FB page says Tunisia, their website Claims Texas USA and the shipping once tracked internationally shows China! UPDATE REFUNDED & requested I remove this review. I will NOT remove the true representation of fraudulent tactics and pretend it didn't happen because I got my money back. Others haven't! FILE A DISPUTE, REPORT FRAUD, DON'T BACK DOWN, GET YOUR MONEY BACK
Response from TherapetMDMar 25, 2024
Hello Renee, First of all, we would like to express our apologies if our support did not meet your expectations. We went through your email exchanges with our customer support agent and we assure you that despite the delay in responding and addressing your concern we did our best to provide a resolution that benefits you the most. Please understand that once your package is dispatched, we are unable to cancel or modify your order. Therefore, our agent suggested a 30% refund of your order total, which unfortunately you declined. Additionally, when you requested a diffuser, our support team was unable to fulfill that request directly. Instead, we offered you a 25% discount on the diffuser purchase price as a gesture of goodwill, in addition to the 30% refund. We have now processed a full refund for your order, including the express shipping fee that you claimed was not selected. However, we would like to clarify that before finalizing your order, all items in your cart are displayed at every step to ensure accuracy. We do not control whether you add more items, select free or expedited shipping. You have full visibility of your order details before proceeding with payment. While we regret any dissatisfaction with our service, please know that we have presented the best possible options available to benefit you. We hope you have a wonderful day.
Ford F.
DO NOT BUY FROM THESE! For a start the items are shipped from China so take forever to arrive. When I finally received them, I find that the plug ins are for USA voltage not UK, despite stating "Made For United Kingdom" on the front! Many attempts to contact the company via email and social media, but no response. My only option left is to try to get a charge back through my card company! You have been warned!
Response from TherapetMDMar 21, 2024
Hello Ford, Our company is based in the USA and we have a warehouse there. However, our diffusers are designed to be compatible with different plug standards in different regions. We make sure to ship the diffusers with the correct plug based on the customer's location. We checked our records, but we couldn't find any communication or order from you. We suggest double-checking the product you purchased and ensuring that you have the correct information. Also, we always make sure to send order confirmation and dispatch notifications to our customers. We wish you a great day.
R B.
I would give this 0 stars if I could. This product does not help in any way at my house. In fact I have three plug-in's, and my dog continuously keep peeing in front of each of my plug-in's. I looked up the return policy and it said this product may not always work for everyone and it is not easy to return but you can still return it. Just note, if you do not like this product then you have to pay for your own shipping label and a $9 restocking fee.
MC
I purchased 2 of the diffusers neither would turn on. I emailed them 2 times and they won’t get back to me. This is a scam. Do not buy.
Response from TherapetMDMar 8, 2024
Hello MC, we apologize for the inconvenience caused. We have not received any communication from you regarding your order, as you mentioned. To ensure that you are sending your email to the correct recipient, please send us an email at [email protected] with your order number. We'll be happy to assist you once we receive your email.
Stephanie G.
I ordered this product and was excited to try it out when it arrived. I ordered 2. But when I tried them out, neither one would power on/work. I have tried to get a hold of this company, to no avail. No address or phone number is shown to return these 2 defects back. I was given 30 days, and they won't even replied directly to my email. Got your message via TrustpilotHello Stephanie, we apologize if you are feeling frustrated with our services. We have reviewed your email correspondence with us and it appears that we have been responding to your requests. However, we did not receive any coordination from you regarding the issue you have raised. Please note that we have a Refund Policy in place, which was provided to you when we received your initial email. As we have not received any response from you, we assumed that the issue has been resolved and closed the ticket. If you are still within the warranty period, our customer support team can definitely assist you in resolving the issue. Please do not hesitate to reach out to us again at your convenience. Thank you for your understanding. From Me: Strange, I never got any reply from you. Not from the 3 times I sent texts via your website. I finally went to Paypal and have seen a reply from you thru them. Neither in these two (2) replies, via Paypal, have you sent me a address to return these two defect items back to you. You gave me 30 days to deal with this, and it is almost up and no way to send these back to your company. It seems like you are doing this to keep from refunding my money. How about sending me a address to send these back to you. L. Grant
Response from TherapetMDMar 9, 2024
Hello Stephanie, we apologize if you are feeling frustrated with our services. We have reviewed your email correspondence with us and it appears that we have been responding to your requests. However, we did not receive any coordination from you regarding the issue you have raised. Please note that we have a Refund Policy in place, which was provided to you when we received your initial email. As we have not received any response from you, we assumed that the issue has been resolved and closed the ticket. If you are still within the warranty period, our customer support team can definitely assist you in resolving the issue. Please do not hesitate to reach out to us again at your convenience. Thank you for your understanding.
Louise
I didn't receive my order and have had no response to either of the emails I have sent requesting support with this. When viewing the shipping policy, there's no information about who the courier is and the tracking information is also lacking information about this and where the 'destination airport' is.
Response from TherapetMDMar 9, 2024
Hello Louise, I hope you are doing well. We wanted to confirm that your order has been shipped and you should receive it. We sent you two emails after you completed your purchase - an order confirmation and another one when the package was dispatched. These emails contain the tracking number and tracking link of your package. If you need any assistance, please reply to the email and our customer support team will be happy to help you. I kindly request you to check your inbox once more, as we are unable to see your order details from your name on this review. We look forward to assisting you.
Lili F.
My longtime vet recommended not to use this, especially around humans. I want a refund! I am on social media and will post my vets comment on this product.
