TherapetMDReviews of therapetmd.com

Response from TherapetMDAug 5, 2024

Hello Carol, We’re sorry to hear that the diffuser hasn't worked for you and that your cat's behavior hasn't improved. We understand how frustrating this must be. Please reach out to our support team at [email protected] or call us at +1 424-248-7946. We would like to assist you further and explore other options to address this issue. Your satisfaction is important to us. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDAug 5, 2024

Hi Alison, We apologize for the inconvenience you've experienced. We're sorry to hear that the product did not meet your expectations. When you reported a strong odor, we typically would offer a replacement. However, after reviewing your communication with our support team, we noted that you requested a refund, which we processed for you. Our money-back guarantee does have specific terms and conditions, including return shipping fees and a handling fee. We understand that this can be frustrating and appreciate your feedback. If you have further concerns or need assistance, please reach out to us at [email protected] or call us at +1 424-248-7946. We're here to help. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJul 31, 2024

Hi Michele, We're sorry to hear about your experience with TheraPetMD and the effect it had on your Beagle. Your feedback is valuable to us, and we aim to provide the best for our customers and their pets. If you decide to seek a refund or need any assistance, please contact us. You can email us at [email protected] or call us at +1 424-248-7946. We're here to help and address any concerns you may have. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJul 31, 2024

Hello James, We apologize for the issues you've experienced with our customer service. We looked over your case and found that we sent multiple follow-up emails after our first response, but we didn't get a response. Our phone support team also attempted to reach you twice without success. We are committed to resolving this issue and want to ensure that it is addressed promptly. You can reach us directly by calling +1 424-248-7946 or by emailing us at [email protected]. Your feedback is crucial, and we want to make things right. Thank you for your patience, and we look forward to resolving this for you. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJul 31, 2024

Hello Patty, We apologize for the frustration you've experienced. We understand your concerns about our refund policy, and we sincerely regret any confusion it has caused. We strive to balance fair returns with industry standards while acknowledging that this can sometimes feel restrictive. To provide immediate resolution, we offer a partial refund option. However, we understand that paying for shipping and restocking fees can be inconvenient. Our refund policy is clearly stated on our website and is accessible at any time, even before placing an order. It specifies that customers are responsible for return shipping fees and that a restocking fee will be applied. We value your feedback and take it seriously. We are committed to improving our policies to better serve our customers. If you’d like to discuss this further or need additional assistance, please contact us at [email protected] or call us at +1 424-248-7946. Your experience is important to us, and we will do our best to make things right. We appreciate you sharing your concerns with us. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJul 31, 2024

Hello, We are very sorry to hear about your experience. We strive to provide the best service and products to our customers and regret that we fell short in your case. Our policy does include restocking fees and shipping costs for returns, our Refund Policy is available on our website and can be accessed even before you process an order, but we understand your frustration. We do offer a partial refund, and if you do not wish to accept it, that's okay. To address your concerns, please reach out to us directly at [email protected] or call us at +1 424-248-7946, and we will do our best to find a satisfactory resolution for you. Your feedback is important, and we will use it to improve our products and services. Thank you for bringing this to our attention.

Response from TherapetMDJul 13, 2024

Hi Brenda, Thank you for your feedback. We’re sorry to hear you're not satisfied. Our diffusers are designed to last up to 30 days with proper use, so we’re concerned yours lasted only two weeks. Please reach out to us at [email protected] or call us at +1 424-248-7946 so we can address this issue. Thank you for bringing this to our attention. We value your input and will work to resolve the issues you've mentioned. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJul 13, 2024

Hello Tiffany, We are sorry to hear you feel that way. We assure you that our reviews are from genuine customers. We strive to provide a quality product and appreciate all feedback. If you have specific concerns or issues, please let us know so we can address them. All the best, Dawtie of TheraPetMD