TherapetMDReviews of therapetmd.com

Response from TherapetMDOct 17, 2024

Hello Jean, Thank you for reaching out and sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with our diffusers. Your comfort and well-being are very important to us. Our diffusers are intended to have a subtle scent due to the pheromone diffusion process, and we recognize that it shouldn’t be overpowering. We value your input, as it aids us in enhancing our products. Upon reviewing your email correspondence, we confirmed that we have processed a refund for you. Typically, we replace products when we receive complaints like yours, and we also offer refunds if that is the customer's preference. Additionally, we have responded to your Facebook post to ensure you feel supported and to address your concerns satisfactorily. If you have any further questions or need assistance, please don’t hesitate to let us know. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 4, 2024

Hi Cheryl, Thank you for sharing your thoughts. We completely understand your concerns, and we’re sorry that the reviews have made you hesitant to try our product. We take customer feedback very seriously and are continuously working to improve both our products and our service. Many pet parents have shared positive experiences with our diffusers, and we remain committed to helping pets and their families. If you ever change your mind or have specific questions or concerns, we’d love the opportunity to address them and provide any information that might help. Your satisfaction is our priority, and we’d be happy to assist you in making the best decision for your four dogs. Thank you for considering us, and we wish you and your furry family all the best! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDSep 12, 2024

Hi Kevin, We’re sorry to hear about the issue with the plugs you received. It sounds frustrating to have received products that don’t meet your expectations. Our products are designed for use in specific regions, and we strive to provide accurate information on our website regarding compatibility. We have not received any email or call from you reporting this matter. Additionally, we could not find any order details under your name in our records. If you’re in the USA and received incorrect plugs, please reach out to us at [email protected] or call us at +1 424-248-7946. We will assist you in resolving this matter promptly. We also encourage you to review our return policy and process to address any concerns. Your feedback is valuable to us, and we are dedicated to improving our service based on customer experiences. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDSep 9, 2024

Hello Salvatore, Thank you for taking the time to share your concerns. We deeply regret that your order experience has led to such disappointment and frustration. Please know that your feedback is important to us, and we want to address each of your concerns sincerely. 1. Order not received: We apologize for the delay in receiving your product. If your order has not yet arrived, we will investigate this immediately and work towards a prompt resolution. 2. Safety Concerns: We take product safety very seriously. While we have had no verified reports of fire hazards, your safety and the well-being of your pets is our priority. We would never want anyone to feel uneasy about using our products. 3. Health Concerns for Pets: We would be alarmed to hear of any serious issues impacting the health of animals. We stand by the quality and testing of our products, and it’s concerning if these claims have come up elsewhere. Our support team is always available to discuss any specific health concerns customers might have with their pets. 4. Return Policy: We understand your frustration with our refund policy. While we do have guidelines for returns, we strive to be fair and transparent with our customers. We offer partial refunds for customers who prefer not to go through the return process, but full refunds are available when the item is returned in accordance with our policies. We will always work with customers to reach a resolution that satisfies them. Again, we apologize for the experience you’ve had and will ensure this is followed up on. Please let us know how you’d like to proceed with your order, and we’ll do our best to assist you. For any further inquiries, feel free to reach us at [email protected] or call 1-800-123-4567. Best regards, Dawtie of TheraPetMD

Response from TherapetMDSep 12, 2024

Hi Linda, Thank you for sharing your feedback. We’re sorry to hear about your experience with the unit. Our customer service team is diligent in addressing such issues, and while we request videos to assess the situation, we understand how frustrating it can be when a product doesn't work as expected. As checked with your email exchanges with our customer support, you agreed to send a video as proof of the defect since we explained the process to you and you acknowledged it. We are still waiting for your response on the proof we requested so that we can move forward with a resolution. Please contact us at [email protected] or +1 424-248-7946, and we will be happy to assist you further. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDSep 12, 2024

Hi Gianna, Thank you for sharing your concerns. We are actively responding to your emails and are committed to resolving the issue. Our refund policy is clearly outlined on our website for all customers to review before making a purchase. TheraPet takes pride in offering high-quality products that have garnered genuine positive feedback from thousands of satisfied customers. If you have any further questions or concerns, please reach out to us at [email protected]. We're here to assist with your return and resolve this matter. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDAug 29, 2024

Hello Kathy, We're sorry to hear about your experience and the lack of resolution. We did respond to your email on the same day you sent it and have been sending follow-ups, but we haven't received any response from you. Please contact us directly at [email protected], and we'll make it a priority to resolve this issue for you. Thank you for your patience. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDAug 29, 2024

Hi Jose, We apologize for the frustration you've experienced. We understand how disappointing it is when a product doesn't meet expectations. Our return policy allows for refunds even if the diffuser is broken, as long as it is within the warranty period. However, instead of returning the item, we ask that you provide proof of the defect. This helps us address any issues more effectively. Please contact us at [email protected] or call us at +1 424-248-7946 for further assistance. Best Regards, Dawtie of TheraPetMD