TherapetMDReviews of therapetmd.com

Response from TherapetMDOct 26, 2024

Hi S. Moore, We sincerely apologize for the experience you and your dog had with our product. It’s upsetting to hear that it didn’t provide the calming effect you were expecting and instead caused an opposite reaction. We truly appreciate your feedback, as it helps us understand and improve our products and services. It’s important to note that every pet responds differently to calming aids based on their unique sensitivities and environment. To help improve the product’s effectiveness, we suggest ensuring that the diffuser is placed in a well-ventilated area with proper clearance (at least 4 feet above the ground and away from strong drafts or obstructions). Additionally, using the product consistently and giving it more time to take effect may help in some cases. We’d love the opportunity to assist you further. If you’d like, please reach out to our support team at [email protected] or provide more details about your situation so we can explore alternative solutions or additional recommendations tailored to your pet’s needs. Thank you again for sharing your experience. We are committed to doing everything we can to make things right for you and your furry friend. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hello Kim, Thank you for sharing your feedback and for taking the time to detail your experience. We truly appreciate your effort and honesty, even though we’re sorry to hear the product didn’t work for you as expected. We strive to create solutions that improve harmony in multi-pet households, and while many customers report positive results, we understand that not every experience is the same. Regarding the concerns you raised: *Indicator Light: The dim light is designed to be pet-friendly, but we understand that it might make visibility challenging in well-lit areas. *Leaking Diffuser: We regret that our initial troubleshooting didn’t resolve the issue. Leaks are rare, and we’re continuously working to ensure product reliability. *Burning Smell: This is unusual feedback, and we will investigate further to prevent this in future batches. We’re also sorry for the additional frustration caused by your cat's reaction to the diffuser. Your experience highlights areas where we can improve both our product and customer service. If you would like assistance regarding your unused refills or have additional feedback, please reach out to us at [email protected]. Your insights help us improve, and we’re grateful for the opportunity to learn from your experience. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hi, Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we aim to provide, and we take your feedback seriously as we are committed to maintaining the highest quality and customer satisfaction standards. We understand how important it is to receive your order promptly and securely. Delays in shipping or issues with delivery can be incredibly frustrating. We want to investigate this matter thoroughly to understand what went wrong and ensure it is resolved. Could you kindly provide us with the email address associated with your account or your order details? This will help us locate your account and investigate the issue further. You can reach out to our customer support team at [email protected] or reply here with the requested information. Please be assured that we will look into this issue immediately and do everything we can to make it right. Your trust is important to us, and we hope you’ll allow us the chance to resolve this situation to your satisfaction. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hi Marion, Thank you for your honest feedback, and we truly appreciate you sharing your experience with us. We're sorry to hear that the product didn't meet your expectations regarding coverage and longevity. We understand how important it is to find a solution that provides both effectiveness and value. While our product is designed to cover a certain area, we recognize that the results can vary depending on the size and layout of your space. We appreciate your comparison to similar products, as it helps us understand customer needs better. We will certainly take your feedback into consideration as we continue to improve our products and offerings. If you'd like to discuss any concerns further or explore other options that might better suit your space, we encourage you to reach out to our customer support team. We're here to help and would love the chance to make things right for you. Thank you again for your review. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hi Jennifer, We sincerely apologize for the delay in shipping your order, and we fully understand your frustration. After checking, we can confirm that your order was successfully delivered. We strive to ship all orders within 24 hours, but sometimes, due to high order volumes or unforeseen delays, shipments may not go out as quickly as we would like. We truly appreciate your patience and feedback, as it helps us continuously improve our service. If there is anything else we can assist with, or if you have any further questions about your order, please don’t hesitate to reach out to our support team at [email protected]. We’re here to help and ensure your satisfaction. Thank you! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hi Steve, We’re truly sorry to hear about your experience, and we apologize for the delays in communication. We understand how frustrating this can be, especially when you’ve been waiting for results. Please know that we take your concerns seriously and appreciate the opportunity to address them. It's important to keep in mind that each pet is unique, and the effectiveness of the diffuser can depend on various factors such as the location where it’s placed and the area it covers. Our diffusers are designed to cover up to 700 square feet, so if the area is larger or the diffuser is placed in a less ideal location, it may not work as effectively. We apologize for the inconvenience this has caused and would love to resolve the issue for you. Please feel free to contact us directly at [email protected] with your order details, and we’ll do everything we can to assist you. Thank you for your feedback and your patience! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hello Pablo, Thank you for sharing your experience, and we’re sorry to hear about the trouble you’ve had with the diffuser. One common issue customers encounter with our diffuser is the subtle light indicator, which can sometimes be hard to see, especially during the day. The light is designed to be discreet, so it doesn’t distract your pets or clash with your decor. To check if the diffuser is on, we suggest plugging it in at night and turning off the lights in your room. This will help make the light indicator more visible. Alternatively, you can try covering the device with your hands to create a darker environment, which should help you determine if the light is on or off. If the diffuser still doesn’t appear to be working after this, please don’t hesitate to reach out to us directly at [email protected] with your order details. Our team will be happy to assist you and ensure everything is working properly. Thank you for your feedback, and we appreciate your patience as we resolve this for you! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hello Marlene, Thank you for sharing your feedback, and we’re genuinely sorry to hear that the diffusers didn’t work as expected in your home. We understand that each pet is unique, and while our diffusers are designed to help with behavioral issues, factors such as the specific layout of your home, the placement of the diffusers, and the nature of your pets’ behavior can all impact their effectiveness. We also apologize for the frustration you’ve experienced with the restocking fee. We strive to ensure our products are of the highest quality, and we understand that situations like this can be disappointing. We’d be happy to look into your specific case further, so please don’t hesitate to reach out to our support team at [email protected]. We value your feedback and would appreciate the opportunity to make things right. Thank you for your patience! Best Regards, Dawtie of TheraPetMD