TherapetMDReviews of therapetmd.com

Response from TherapetMDNov 12, 2024

Hi Cherry, We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we strive to provide, and we deeply regret the delay in responding to your concerns. To assist you as quickly as possible, we will review your order and investigate the issue with your unit. In the meantime, we kindly ask you to provide the email address associated with your account and your contact information. This will help us locate your account and ensure we address your concerns promptly. Thank you for bringing this to our attention. Please rest assured that we are committed to resolving this matter and will get back to you as soon as possible. We value your feedback and appreciate your patience as we work to make things right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 12, 2024

Hi Susan, We sincerely apologize for the frustration and inconvenience you experienced while trying to initiate your return. Your feedback is invaluable to us, and we deeply regret that our process caused you unnecessary hassle. This is not the level of service we strive to provide, and we take your concerns seriously. We’re reviewing our return process to ensure it’s clearer and more straightforward for all our customers moving forward. Your experience highlights an area where we need to improve, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist you or if you have additional concerns, please don’t hesitate to reach out. We are committed to making things right and improving our customer experience. Thank you for your patience and for giving us the opportunity to address this. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 12, 2024

Hi Ellen, We sincerely apologize that the product did not meet your expectations or help resolve the issue between your cats. We understand how important it is to find an effective solution for your furry family members, and we’re sorry for any frustration this has caused. Upon reviewing your case, we are pleased to inform you that your refund has already been successfully processed. Please allow a few business days for the refund to reflect in your account, depending on your bank's processing times. To achieve the best results, the diffusers work most effectively when placed in areas with at least 4 feet of clearance and where your cats spend the most time. While we regret that the product did not provide the desired outcome for your situation, we value your feedback as it helps us improve our products and services. If there’s anything further we can assist you with or if you have additional concerns, please don’t hesitate to reach out. We truly appreciate your understanding and thank you for giving us the opportunity to address your concerns. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 12, 2024

Hi Jamie, We sincerely apologize for the negative experience you've had with our product and customer support. We completely understand your frustration, and we deeply regret that our service did not meet your expectations. We truly appreciate your feedback, as it gives us the opportunity to improve. We understand that the solution provided felt inadequate, and we are genuinely sorry for the inconvenience this has caused. Our goal is always to provide a helpful and fair resolution, and we regret that this wasn’t the case for you. We hope that you would consider giving us another chance to address your concerns. We are committed to working with you directly to resolve this situation to your satisfaction. If you could kindly provide us with the opportunity to continue the conversation, we would be more than happy to help you with a solution that is fair and appropriate. Thank you for sharing your experience, and we sincerely hope to have the chance to make things right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 12, 2024

Hi Virginia, We sincerely apologize for the experience you've had with our product and the challenges you've faced in trying to resolve the issue. It is always our goal to provide a solution that works for both pets and pet owners, and we regret that this product did not meet your expectations. We are truly sorry that the product seemed to increase aggression and spraying, as this is not the intended result. We also apologize for the leaky bottles and for any inconvenience caused by the product not lasting as expected. Regarding the return process, we understand your frustration with the restocking fee and the return shipping costs, and we apologize if this was not clearly communicated in our policy. We strive for transparency and will review our return process to ensure better clarity moving forward. We value your feedback as it helps us improve, and we would appreciate the opportunity to address your concerns directly. If you’re open to it, please reach out to our support team so we can work towards a fair resolution. Thank you for your understanding, and again, we deeply apologize for the inconvenience caused. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 1, 2024

Hi Penny, We sincerely apologize for the difficulties you've experienced with our customer service and the frustration this has caused. It is never our intention to leave our customers without the support they need, and we deeply regret that you have had such a negative experience. We appreciate your feedback regarding the product and are glad to hear it met your expectations. However, we fully understand your frustration with the lack of communication. One of our customer support team members will be reviewing your order and will reach out to you as soon as possible to resolve the issue. Please know that we are committed to making things right and ensuring you receive the assistance you need. If you have any further concerns in the meantime, feel free to contact us, and we’ll prioritize addressing them promptly. Thank you for your patience, and we apologize once again for the inconvenience. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hello Elizabeth, Thank you for reaching out and sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with our diffusers. Your comfort and well-being are very important to us. I'm sorry to hear you're having trouble with the pee pad training despite using Therapet! Here are a few suggestions that might help make training easier: Consistent Placement: Make sure the pee pads are always in the same location. Dogs can get confused if the spot changes, so keeping it consistent reinforces the habit. Positive Reinforcement: Reward your dogs immediately with treats or praise when they use the pad. Positive reinforcement can help them associate the pad with good things. Boundary Setting: Try using a playpen or gate to confine them to a small area with the pee pad, especially after meals or when they wake up. This can help them focus on the pad until they form the habit. If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDOct 26, 2024

Hello Michelle, We sincerely apologize for the frustration and inconvenience you’ve experienced with our customer service. This is not the level of support we aim to provide, and we deeply regret that your concerns were not addressed promptly. We completely understand your frustration regarding the refunds and the lack of communication. Please know that your feedback is important to us, and we want to resolve this issue for you as quickly as possible. If you could kindly provide us with your order details or reach out to us at [email protected], one of our customer service representatives will prioritize reviewing your case and ensuring your refunds are processed correctly. We hope you will consider giving us another chance to make this right. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused. All the best, Dawtie of TheraPetMD