TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 10, 2026

Hello Monika, We’re sorry to hear about your experience and understand your concern regarding the strong smell, as well as the lack of communication. This is not the experience we want for our customers. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. In terms of the scent, some customers may notice a smell initially, especially within the first 24–48 hours as the diffuser begins to disperse. However, if the scent feels too strong or uncomfortable, we recommend unplugging the device and using it in a well-ventilated area. Please feel free to reach out to our support team again and mention your Trustpilot review so we can locate your case and assist you further. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello John, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDMar 17, 2026

Hello Holly, Thank you for sharing your feedback. We’re glad to hear the diffuser seemed to help, but we’re sorry to hear about the concerns you experienced. Our formula is designed to mimic calming pheromone signals and should not sedate pets. However, sensitivities can vary between pets and people, and we understand why this raised concerns. We’re glad the spray option is working better for you. If you’re open to it, please reach out to our support team with your order details so we can look into this further and assist you. We appreciate you taking the time to share your experience. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 17, 2026

Hello Jeanine, Thank you so much for your honest feedback. We truly appreciate it! We’re really glad to hear that you’re happy with the product itself. That means a lot to us. 😊 That said, we’re sorry to hear that the ordering process has been frustrating and required you to start over multiple times. It definitely shouldn’t feel complicated. Your feedback is incredibly helpful, and we’ll be sharing it with our team to review the checkout experience and see where improvements can be made. Ordering should be simple and seamless. If you ever run into issues while placing an order, please feel free to reach out to our support team. We’re always happy to assist and make the process easier for you. Thank you again for sticking with us and for taking the time to share your experience. 🐾 Best Regards, John of TheraPetMD

Response from TherapetMDFeb 11, 2026

Hello Mel, Thank you for taking the time to share your feedback. We’re truly sorry for the confusion and frustration this caused. We want to clearly reassure you that there is no lavender oil in our formulation. Our calming spray is made with dog-specific pheromones only and does not contain lavender. What happened here was a labeling issue, and we completely understand how seeing that would be concerning. Please rest assured that the product inside the bottle is our dog-specific calming spray, formulated with canine pheromones and completely safe for use with dogs. We sincerely apologize for the misprint and for any worry it created. Our team has already addressed this internally to ensure labels accurately reflect the correct information moving forward. We’re also sorry that the return process felt frustrating. That’s never the experience we want for our customers. Your feedback is important to us, and we appreciate you bringing this to our attention. If you’re open to it, we would welcome the opportunity to review your case again and work toward a resolution. Thank you again for your honest feedback. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 5, 2026

Hello, Thank you so much for sharing your experience! We’re really glad to hear that TheraPet worked so quickly for you. Seeing results within 24 hours is always wonderful to hear. We also appreciate your honest feedback about the website. You’re absolutely right: once you have the diffuser, you’ll only need refills going forward. Your note helps us improve how clearly we explain that for future customers. Thanks again for trusting TheraPet and for taking the time to leave a review. We’re so happy it made a positive difference for you! 🐾 Best Regards, John of TheraPetMD

Response from TherapetMDFeb 5, 2026

Hello, Totally fair point, and we appreciate you being honest about that. We encourage customers to share feedback after they’ve had time to try the product, not just based on ordering or delivery. Many of the reviews you see come from pet parents who’ve actually used TheraPet and wanted to share their experience, but we understand the concern. Once your order arrives and you’ve had a chance to use it, we’d love to hear your genuine thoughts, good or bad. If you have any questions in the meantime, our support team is always happy to help. Thanks for giving TheraPet a try 🐾 Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Lorraine, Thank you for sharing your experience! We appreciate your honest feedback. While we’re sorry to hear the product wasn’t a good fit for your puppies, we’re glad our customer service team was able to assist you once connected. Every pet is different, and we truly value you giving TheraPet a try. Thank you again for your patience and for taking the time to leave a review. We wish you and your puppies all the best! 🐾 Best Regards, John of TheraPetMD