TherapetMDReviews of therapetmd.com

Response from TherapetMDMar 6, 2026

Hello Russell, Thank you for sharing your experience with us. We’re really sorry to hear that things have been stressful with your new cat. Introducing a new pet to the home can definitely take time and patience. Our diffuser is designed to help reduce stress and anxiety in cats, which can sometimes contribute to behaviors like peeing outside the litter box or tension between pets. However, these behaviors can also be influenced by other factors such as territory adjustment, litter box setup, medical concerns, or the transition period between cats. Since your new cat mainly goes in one specific area, it may also be helpful to thoroughly clean that spot with an enzymatic cleaner to remove any scent that encourages repeat marking. You might also consider: • Adding an extra litter box (the common rule is one box per cat plus one extra) • Placing a litter box near the area where the accidents occur • Gradual reintroduction between your cats if there is ongoing tension • Checking with a veterinarian to rule out any urinary or medical issues You’re clearly doing your best to care for both cats, and we truly appreciate you giving the diffuser another month. Behavioral changes can sometimes take several weeks as cats adjust to a new environment and each other. If you’d like, please feel free to reach out to our support team so we can learn more about your setup and share additional tips that may help. We’re here to support you and your cats. 🐾 Best Regards, John of TheraPetMD

Response from TherapetMDMar 2, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. We also truly appreciate you giving TheraPet a fair try and even testing it side by side with Feliway. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, hiding, or excessive vocalizing. But we completely understand that these behaviors can also stem from medical conditions, environmental changes, or other non-anxiety-related causes. If anxiety isn’t the primary factor, calming diffusers may not be as effective on their own. You’re clearly a caring and dedicated pet parent, and we truly admire that. 🐾 It may be helpful to consult with a veterinarian or pet behaviorist to better identify the root cause and determine the best solution for your cats. We’d still love the opportunity to make this right for you. Please feel free to reach out to our support team directly so we can review your order and discuss next steps. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Robert, Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how disappointing it is when a product doesn’t work as expected, especially when it comes to your pet’s behavior. We also apologize if your refund requests were not addressed promptly. That is not the experience we want for our customers. Please reach out to our support team at [email protected] with your order details, and we’ll review your case immediately to help resolve it. We appreciate you bringing this to our attention and hope to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Tracy, Thank you for sharing your experience, and we’re truly sorry for the frustration and discouragement this has caused. We understand how disappointing it is not to see results after giving the product time, and we sincerely apologize if our follow-up communication regarding your refund request fell short. That’s not the experience we want for our customers. We’d really like the opportunity to review your case, confirm the emails sent, and help move your refund process forward. Please contact our support team directly at [email protected] with your order details so we can assist you as quickly as possible. We appreciate you bringing this to our attention and hope we can make things right. Best Regards, John of TheraPetMD

Response from TherapetMDJul 22, 2025

Hello Jerry! Thank you for reaching out and letting us know — we’re really sorry to hear you’re having trouble with your diffusers. The LED indicator light on our diffusers can be subtle, especially in bright environments. We recommend checking it in a dark room or cupping your hand around the diffuser head to see if the light is on. Be sure to press the small yellow button once plugged in — that activates the unit. If the light still doesn’t appear after trying this, and you’ve confirmed the outlets are working, there may be a defect. Please don’t worry — we’ve got you covered. We’d be happy to make this right with a replacement. Feel free to send us a quick photo or short video of the diffuser in the outlet (even if the light doesn’t show), and reach out to our support team at [email protected]. We’ll take care of everything from there. Your satisfaction—and your pup’s comfort—mean the world to us. 🐾💛