giovanny J.
Horrible product
I purchased this product through Instagram as a one-time purchase. I never knowingly signed up for a subscription, but I was enrolled in one without my understanding or permission. I also tried the product with my dog, and unfortunately, it did not work for us. My dog did not relax or become calmer after using it, and I was very disappointed with the results. In my experience, you are wasting your time and money with this product. It simply did not work for my dog. I am requesting a full refund and cancellation of any subscription. Based on my personal experience, I would not recommend this product.
Response from TherapetMDSep 22, 2026
Hi Giovanny, Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration and disappointment you’ve experienced, especially regarding the subscription and the fact that the product did not provide the results you were hoping for with your dog. 💙 I’ve personally reviewed your case and have sent you an email regarding your concerns. When you have a moment, please check your inbox so we can address everything with you directly. We’re genuinely sorry that TheraPet did not meet your expectations. Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors like indoor accidents, chewing, or barking. However, these behaviors can have many causes, and if stress or anxiety isn’t the main factor, a diffuser may not be effective on its own. Every pet responds differently. 💙🐾 We know how much pet parents want to find something that can help their beloved companion, and we understand how disappointing it can be when the results aren’t what you hoped for. We sincerely hope you’ll take a moment to review our email and give us the opportunity to address your concerns personally. Your experience matters to us, and we truly appreciate the chance to make things right. 🐾💙 Best Regards, John of TheraPetMD