TherapetMDReviews of therapetmd.com

Response from TherapetMDDec 20, 2024

Hi Nichole, We’re truly sorry to hear that the product didn’t meet your expectations and for any confusion regarding your refund. Upon investigation, we can see that a member of our customer care team has already reached out to you and responded to your message. We hope to resolve your concerns as quickly as possible. Our goal is to ensure you feel supported throughout this process. If you have any further questions or if there’s anything else we can do to make things right, please don’t hesitate to get in touch. Your satisfaction matters greatly to us, and we’re here to help. Thank you for sharing your feedback. It helps us improve our products and services for all our customers. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 20, 2024

Hi Joy, We’re very sorry to hear about your experience. We understand how disappointing it can be when a product doesn’t meet expectations. Upon investigation, we can see that a member of our customer care team is currently looking into your concern and has sent you a message. We’re committed to resolving this for you as quickly as possible. We strive to be as transparent as possible with our return policy, including shipping and restocking fees. That said, we genuinely want you to feel supported. If there’s anything more we can do to make this right, please don’t hesitate to reach out. Thank you for your patience and understanding as we work to resolve this for you. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 11, 2024

Hello Jocelyn, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been. Upon checking, one of our customer service representatives is currently reviewing your order to ensure we can resolve this matter as quickly as possible. Our goal is to make the process as smooth and straightforward as possible, and we truly regret if it felt otherwise. To clarify, our 30-day money-back guarantee allows customers to try the product for up to 30 days. While we do ask for photos to better understand the issue and improve our service, we recognize that this step may have felt inconvenient. Our refund process typically includes options to either return the product for a full refund (less shipping) or accept a partial refund without a return. We aim to be as transparent as possible about these terms, but we see there’s room for improvement in how this is communicated. We value your feedback and will do everything we can to resolve your concerns. Our customer support team will be in touch with you soon to provide an update. Please know that we’re here to help and committed to making this right. Thank you for your patience and understanding. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 9, 2024

Hi Fawn, Thank you for sharing your experience. We’re sorry to hear the diffuser hasn’t provided the results you were hoping for just yet. It’s important to note that, while some pets show improvement within the first week, others may take a bit longer to adjust as they acclimate to the pheromones. We generally recommend allowing 2-4 weeks for the full effects to be seen. To maximize effectiveness, it’s also helpful to ensure the diffuser is placed in a central location where your dog spends most of their time. If your space is larger than 700 sq. ft., additional diffusers may be needed for full coverage. We genuinely want you and your pup to have the best experience possible, so please feel free to reach out to us directly. We’d be happy to offer personalized guidance or discuss other possible solutions. Thank you again for your feedback. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 6, 2024

Hi Shelly, Thank you for sharing your experience. We’re sorry to hear that our product did not meet your expectations and that the scent was unpleasant for you. We understand how frustrating it can be when a product doesn’t deliver the desired results. I see that you’re currently in conversation with one of our customer service representatives. We’re committed to resolving this matter as quickly as possible, and we hope to come to a resolution that meets your satisfaction. Your feedback is incredibly important to us, and we’ll use it to improve both our product and our customer service. Thank you for your patience, and we appreciate the opportunity to make things right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 4, 2024

Hi Linda, I’m truly sorry to hear about the frustration you’ve experienced with your order. It’s absolutely not the experience we want for our customers, and I can understand how disappointing this situation must be. I wanted to assure you that one of our customer support team members is currently investigating your issue. I also see that you’re in active communication with our team via email. We are committed to working with you to come up with the best possible resolution to address the mix-up with your order. We appreciate your patience and understanding as we work to resolve this as quickly as possible. If there’s anything else you’d like to share or if you need further assistance, please feel free to reach out. Your satisfaction is very important to us, and we are hopeful that we can turn this experience around for you. Thank you for your feedback, and we’re here to assist you every step of the way. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDDec 4, 2024

Hi Lindsay, Thank you for sharing your experience. We deeply regret the confusion and frustration caused by this situation and sincerely apologize for any inconvenience. I wanted to let you know that a member of our customer support team is actively investigating the issue and has already reached out to you via email to assist. We are committed to resolving this matter promptly and ensuring you receive the correct product. Your satisfaction is incredibly important to us, and we hope to address your concerns to your satisfaction. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Thank you for your patience and understanding as we work to make this right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDNov 29, 2024

Hi Nagela, We’re truly sorry to hear about your frustration and disappointment. This is not the experience we want for our customers, and we deeply regret any inconvenience caused by the delay in receiving your order. I wanted to let you know that one of our customer support team members has already investigated your issue and sent you an update via email. Please check your inbox (and possibly your spam/junk folder) for our response. If you have any further questions or concerns, we’re here to help and can be reached directly at [support email]. Your satisfaction is extremely important to us, and we’re committed to resolving this issue promptly. We appreciate your patience as we work to make this right. Best Regards, Dawtie of TheraPetMD