Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Absolutely does not work. Unfortunately I bought the refill, wast of money
Response from TherapetMDFeb 19, 2025
Hello Norman,
We’re sorry to hear that you haven’t had the experience you were expecting. One of our customer service representatives is currently reviewing your order and has some suggestions to help you maximize the performance of the diffuser.
Kindly check your email for further assistance—we’d love to help resolve this for you! If you have any questions, feel free to reach out.
Looking forward to helping you!
Best Regards,
Dawtie of TheraPetMD
DD
dan-dianneaustin.rr.com
Trying for weeks to find out how to do…
Trying for weeks to find out how to do a return with no response. Didn’t work on my pups and one of the diffusers smelled like it was burning. Emailed & wrote on page - can’t call as I have severe allergies and suffering from laryngitis - no customer service at all.
Response from TherapetMDFeb 7, 2025
Hello,
We’re sorry to hear about your experience and truly appreciate your feedback. We’d love the opportunity to assist you with your return; however, we have been unable to locate your order or any email correspondence with our customer service team.
To ensure we can promptly address your concerns, please reach out to us at [email protected] with your order details, and we’ll be happy to review your issue. Your satisfaction is important to us, and we’re here to help in any way we can.
Looking forward to resolving this for you!
Best Regards,
Dawtie of TheraPetMD
SH
Sandi H.
I would give zero stars
I would give zero stars, but that is not an option. I ordered these some time ago, but because there was a postal strike at the time, they could not be delivered. I asked for my order to be canceled, which they agreed to. I have not been able to get my refund though. They gave me a reference number to take to my bank, stating that they had refunded my money, and it would be up to my bank to track it down. My bank said that the number they gave me was of no use to them. There was also a 3rd party app called Shop Pay involved. They were of no use in locating my refund either. Totally ripped off, and do not recommend doing business with either company!!
Response from TherapetMDFeb 4, 2025
Hello!
We appreciate you reaching out and sharing your experience. We understand how frustrating this situation must be, and we sincerely apologize for any inconvenience.
Upon reviewing your case, we can confirm that your refund was successfully processed on December 14th. In some instances, refunds may take time to reflect, depending on your bank’s processing times or any third-party payment platforms involved. Since Shop Pay was used in this transaction, we recommend reaching out to them again for further assistance in locating the refund on their end.
If your bank is unable to track the transaction with the reference number provided, we suggest contacting them with the exact date and amount of the refund. Sometimes, refunds are posted under different descriptions or processed differently than expected.
We truly value your feedback and want to ensure you get the support you need. If you require any further details or assistance, please don’t hesitate to reach out to us at [email protected], and we’d be happy to help in any way we can.
Best Regards,
Dawtie of TheraPetMD
NM
Natasha M. H.
This product did not work
This product did not work. I’m unsure if it’s the ages of my dogs but the product did not state age was a concern. I’m very disappointed.
Response from TherapetMDJan 31, 2025
Hello Natasha,
Thank you for sharing your experience. We’re sorry to hear that the product didn’t work as expected for your dogs. While many pets respond well, we understand that every pet is unique, and results can vary.
Age is typically not a concern, but there are factors like individual temperament, environment, and stress levels that may affect effectiveness. If you’d like, we’d be happy to offer some additional tips or suggestions to help maximize results. Please feel free to reach out, and we’ll do our best to assist you.
We truly appreciate your feedback and the opportunity to improve.
Best Regards,
Dawtie of TheraPetMD
NI
Nicole
It didn't work for my cat
It didn't work for my cat. I'm also trying to get the SDS sheet so I can ship remaining product to someone, but I can't locate it anywhere and it's legally required to be available.
Response from TherapetMDJan 31, 2025
Hello Nicole,
Thank you for taking the time to share your experience. We understand that every cat is unique, and while our product has helped many pets, we regret that it didn’t work as expected for yours. We truly appreciate your feedback.
Regarding the SDS (Safety Data Sheet), we apologize for any difficulty in locating it. SDS documents are available upon request, as we ensure compliance with safety regulations. We’d be happy to provide you with the necessary information—please reach out to our support team, and we will send the SDS sheet to you promptly.
If there’s anything else we can assist you with, please don’t hesitate to contact us. We appreciate your time and the opportunity to address your concerns..
Best Regards,
Dawtie of TheraPetMD
BB
Becca B.
No Success
It's been months, and my dog is still marking indoors as much as he was before, even mere inches from the difuser. Maybe it works for others but not for me.
Response from TherapetMDJan 29, 2025
Hello Becca,
Thank you for sharing your experience with us. We’re sorry to hear that you haven’t seen the results you were hoping for. Each pet is unique, and while many have found success with our diffuser, we understand that every dog may respond differently.
We truly appreciate your feedback, as it helps us continue to improve. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our support team at [email protected]—we’d love to help explore possible solutions for your pup.
Best Regards,
Dawtie of TheraPetMD
JB
Judy B.
What a rip off!
Very unpleasant odor that made my eyes water. Contacted Customer Service because I wanted to return the product. I bought multiple refills. Customer Service wanted me to fill out a form that asked for credit card information that would cost me $5.00, which would be refunded. However, the terms indicated I would be billed $28.00 per month to get answers to questions. Are you kidding me? I am dissatisfied with the product, there's a 30 day return policy. Just tell me what to do to get my money back. What a rip off!!
Response from TherapetMDJan 20, 2025
Hi Judy,
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with our product and service, and we want to assure you that we take your concerns very seriously.
We’d like to clarify that we do not have a form that requires payment or charges any additional fees. Our goal is to make the return process as straightforward as possible for our customers, and we sincerely apologize for any misunderstanding.
To help resolve this matter promptly, we’d be happy to review your case and ensure you have a smooth return experience. Please provide us with your order number or email address so we can locate your account and assist you directly. Alternatively, feel free to reach out to us at [email protected].
Your satisfaction is important to us, and we are committed to addressing your concerns and providing the support you need.
Best Regards,
Dawtie of TheraPetMD
MV
Mar V.
It did not work
I bought three months worth — three cats. It did nothing. Now I suppose I will have to fight for their guarantee.
Response from TherapetMDJan 20, 2025
Hi Mar,
Thank you for sharing your feedback. We're truly sorry to hear that the product didn’t meet your expectations. Our goal is always to provide effective solutions for pets and their families, and we regret that this was not your experience.
We would love the opportunity to review your situation and assist you further. If your diffusers were not working as expected, we can ensure that your concern is promptly addressed. Please reach out to us with your order details at [email protected] and we’ll work with you to make things right, including processing your guarantee if applicable.
Your satisfaction is important to us, and we’re committed to resolving this for you.
Best Regards,
Dawtie of TheraPetMD
