TherapetMDReviews of therapetmd.com

Response from TherapetMDMar 21, 2025

Hello, We’re truly sorry to hear about your experience and understand your frustration. Customer satisfaction is our top priority, and we want to address any concerns you have. We can assure you that our company is not based in China, and we work with reputable carriers to ensure timely delivery. If your order hasn’t arrived, we would love the opportunity to look into this further and provide a resolution. Additionally, we do respond to all customer inquiries and want to make sure your concerns are heard. Please reach out to our support team at [email protected] with your order details, and we will do everything we can to assist you. We appreciate your feedback and hope to have the chance to make things right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 21, 2025

Hello Tammy, We’re truly sorry to hear that you haven’t seen the results you were hoping for with our diffuser. We understand how frustrating it can be when a product doesn’t meet expectations, especially when you’re doing everything right. Every pet responds differently, and while many have seen positive results, we know it may not work the same for every situation. We’d love to help troubleshoot and see if there’s anything we can do to improve the experience for you and your pups. Please feel free to reach out to our support team, and we’d be happy to assist in any way we can. Your satisfaction is important to us, and we appreciate you giving TheraPet a try. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 17, 2025

Hello Ja, We’re sorry to hear that our product didn’t meet your expectations. While many pets respond positively, we understand that results can vary. We take customer feedback seriously and strive to provide a quality product that genuinely helps pets and their owners. Our reviews come from real customers who have shared their experiences, both positive and constructive. That said, we never want a customer to feel disappointed—we’d love to assist you further. Please don’t hesitate to reach out so we can find a resolution for you. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 17, 2025

Hello Deloris, We’re truly sorry that our product didn’t meet your expectations. While many pets respond well, we understand that every dog is different, and results can vary. Our formula is developed with pet well-being in mind, and we stand by the safety and quality of our ingredients. We appreciate your feedback and are always looking for ways to improve. If there’s anything we can do to assist you, please feel free to reach out—we’d be happy to help. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 17, 2025

Hello Linda, We’re truly sorry to hear about your experience and any inconvenience this may have caused. We want to assure you that Therapet operates on a per-order basis, not as a subscription, and we do not require any payment for customer support. You will only ever be charged for authorized purchases. Regarding returns, while we do cover the full refund, we ask customers to handle return shipping and a small restocking fee, which helps maintain quality assurance. That said, we never want a customer to feel unheard, and we’d love the opportunity to assist you further. Please feel free to reach out—we’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 17, 2025

Hello Mel, We appreciate you giving our product a try and sharing your experience. Since your pup is still very young, it’s understandable that house training can take some time. While our product can help support a calmer environment, consistency with training is key, especially for puppies. If you’d like, we’d be happy to share some additional tips to help reinforce good habits alongside the diffuser. Please don’t hesitate to reach out—we’re here to support you and your pup in any way we can! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 17, 2025

Hello Peggy, We’re truly sorry to hear that our product didn’t work as expected for your dog. We understand how frustrating it can be when something you hoped would help doesn’t bring the desired results. Regarding customer support, please email us at [email protected], and our team will be happy to assist you. As for our return policy, while we do cover the full product refund, we ask customers to cover return shipping and a small restocking fee to help maintain quality assurance. However, we never want a customer to feel unheard, and we’d love the opportunity to work with you toward a resolution. Please don’t hesitate to reach out—we’re here to help in any way we can. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDFeb 19, 2025

Hello, We’re sorry to hear that you haven’t had the expected results with our product. We want to assure you that customer satisfaction is our priority, and we’d be happy to review your issue. However, we are unable to locate your order or any prior correspondence with our customer service team. To better assist you, please reach out to us at [email protected] with your order details. Our team would love to provide guidance on maximizing the effectiveness of the diffusers and help troubleshoot any issues. Every pet reacts differently, and sometimes, slight adjustments can make a big difference in achieving the best results. We appreciate your feedback and look forward to assisting you. Best Regards, Dawtie of TheraPetMD