Martha C.
Excellent product, excellent support
I’ve had a very frustrating time dealing with my cat’s very bad habit of urinating in our music room. No amount of psychological tricks or special urine cleaners worked & our vet declared him physically healthy. I even took him to a chiropractor! I had used diffusers before but decided to give TherapetMD a try after doing some consumer research. After a week of no incidents, the cat urinated directly under the diffuser! I sent a desperate plea for help to the support staff & expected a “form” response in a week or so. What I received was an immediate, personal response! John was sympathetic, supportive & answered my questions throughly. He even offered additional advice. Worried that I hadn’t cleaned sufficiently, I cleaned very thoroughly again & there have been no more “accidents”. I am keeping my fingers crossed that our problem has been completely resolved & I am keeping a diffuser in the room as a permanent fixture! I’ve noticed that both my cats stop & sniff the air when they walk through the room & our beautiful space no longer reeks. This is clearly a company that not only stands behind its product but actually cares about the people who use it. As I stated before, I was treated with respect, sympathy & understanding. I am now a loyal customer & I will recommend TherapetMD to the vet, the chiropractor & anyone else with pleasure.
Response from TherapetMDSep 26, 2024
Hello Martha, Thank you so much for your detailed and heartfelt feedback! 🌟 We're thrilled to hear that TheraPetMD has made such a positive difference in addressing your cat's behavior. It’s great to know that John’s support helped and that your space is now odor-free and more enjoyable. 🐾 We truly appreciate your kind words about our customer service and are honored to have earned your trust. If you ever need further assistance or have any additional questions, please don't hesitate to reach out. We're here to help! Thank you again for your support and recommendations! Best regards, Dawtie of TheraPetMD