TherapetMDReviews of therapetmd.com

Response from TherapetMDMay 9, 2025

Hi Lynn, We’re so sorry to hear about the trouble you’ve experienced trying to start a return or refund. That’s definitely not the experience we want for our customers, and we appreciate you bringing it to our attention. While we don’t offer phone support at the moment, our customer care team is available and ready to help via email and live chat. Please feel free to reach out to us at [email protected], and we’ll make sure your concern is addressed promptly. Thank you for your feedback—it helps us improve and better serve our customers. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDApr 29, 2025

Hello Alison, We're so sorry to hear that your order hasn't arrived yet—we completely understand how frustrating that must be. Please contact our support team at [email protected] with your order number so we can track it down right away or arrange a replacement if needed. Regarding your concern, the TheraPet diffuser is designed to help reduce stress-related behaviors in pets, which can include both urinating and defecating indoors. However, results can vary depending on the underlying cause of the behavior. If anxiety or environmental stress is a factor, many pet owners do see improvements over time with consistent use. We’d love the chance to help and make sure you get the support—and the results—you were hoping for. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDApr 29, 2025

Hi Betty, We’re truly sorry to hear that the diffuser hasn’t delivered the results you were hoping for. We understand how frustrating it can be—especially when you're dealing with ongoing behavior issues and hoping for relief. Every pet responds differently, and while many experience noticeable improvements, we also recognize that some may need more time or additional support. That said, we never want you to feel that you’ve wasted your money. Please reach out to our support team at [email protected] so we can learn more about your situation and make this right. We’d be happy to walk through some tips for placement and usage—or offer a resolution if you've already tried those steps. Your satisfaction is important to us, and we appreciate you giving TheraPet a try. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDApr 25, 2025

Hi Mary, We’re truly sorry to hear that the diffuser didn’t work out as you’d hoped, especially with your Yorkie and Doxie. That’s definitely not the experience we want any pet parent to have. While many pets respond positively, we understand that every pet is different, and results can vary depending on individual behaviors and environment. We appreciate you giving our product a try and sharing your feedback—it helps us continue to learn and improve. If there’s anything we can do to make this right or if you’d be open to troubleshooting steps, we’d love to help. Feel free to reach out to our support team directly at [email protected]. Wishing you and your pups all the best, Best Regards, Dawtie of TheraPetMD

Response from TherapetMDApr 22, 2025

Hello Denise, We're truly sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your feedback. We completely understand how frustrating it must be when you're hoping for improvement and don't see results. While our diffusers are designed to promote a calming environment and support positive behavior, we understand that every pet is different, and sometimes additional behavioral reinforcement may be needed alongside our products. We’d love the opportunity to make this right and see if there’s anything else we can do to help. If you're open to it, please reach out to our support team at [email protected] with your order number—we’d be happy to look into a resolution for you. Thank you again for giving our product a try, and we wish you and your pup all the best moving forward. 💛 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDApr 14, 2025

Dear Krystyna, Thank you for sharing your concerns, and we’re truly sorry for the frustration and confusion this situation has caused. We’d like to clarify that our Dog Calming Spray is formulated specifically for dogs using canine-appropriate pheromones. Unfortunately, a misprint occurred on a limited batch of packaging, which incorrectly listed “feline facial pheromones” as an ingredient. Rest assured, this was a labeling error only—the product itself contains calming ingredients designed for dogs. Our customer service representative has responded to your inquiry directly via email, and we hope the explanation and the product label we provided have helped resolve the confusion. If there is anything else we can do to assist you—whether it be processing a refund or replacing the item—we’re more than happy to help. We take full responsibility for the error and are taking steps to ensure this does not happen again. Your feedback is incredibly important to us, and we truly appreciate you bringing it to our attention. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDApr 3, 2025

Hello Vanessa, We’re sorry to hear that you didn’t see the results you were hoping for with your dachshund. Every pet responds differently, and some may take a bit more time to adjust. We’d love to help troubleshoot and see if there’s anything we can do to improve your experience. Feel free to reach out to our support team—we’re happy to assist! Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMar 25, 2025

Hello, We’re sorry to hear that our diffuser didn’t meet your expectations. We understand how important it is for both you and your pets to have a comfortable experience. We’d love to look into your refund request and ensure it’s properly handled. Could you please provide us with your order number or reach out to our support team at [email protected] so we can investigate this further? We want to make this right for you. Looking forward to resolving this for you soon! Best Regards, Dawtie of TheraPetMD