TherapetMDReviews of therapetmd.com

Response from TherapetMDJul 22, 2025

Hello Donna, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with our diffusers and understand how disappointing this must be—especially when you were hoping for support with your pup’s behavior. The diffuser’s indicator light is intentionally subtle to avoid overstimulation for pets, but we understand this can be confusing. While the warmth of the device generally indicates it’s working, if you’re not seeing any positive effects—or if behavior seems to be worsening—we absolutely want to help troubleshoot or replace the unit if needed. Feel free to send us a quick photo or short video of the diffuser in the outlet (even if the light doesn’t show), and reach out to our support team at [email protected]. We’ll take care of everything from there. Your satisfaction—and your pup’s comfort—mean the world to us. 🐾💛

Response from TherapetMDJul 22, 2025

Hello Sandra, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨

Response from TherapetMDJun 28, 2025

Hello Judy, Thank you for taking the time to share your experience, and I’m truly sorry to hear that you haven’t seen the results you hoped for — I completely understand how frustrating that can be. Our diffusers are designed to help with stress and anxiety-related behaviors, but in some cases, issues like inappropriate urination can stem from other causes such as medical conditions, age-related factors, or habits that may require additional support beyond pheromone diffusers. I also want to sincerely apologize if you’ve been waiting to hear back from us — that’s not the experience we want for our customers. Please know we’re here to help and I’d love to look into your concern right away. If you could kindly share your order details or reach out to us directly at [email protected], we’ll be sure to assist you promptly. We appreciate you giving our product a try and your dedication to helping your furry friend — we’re always happy to offer further guidance or options to help improve the situation. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJun 19, 2025

Hello Carol, Thank you so much for your feedback—we’re really glad to hear the pheromone formula seemed to work well for your pet! 💛 We’re sorry to hear the diffuser unit gave out after just a week—that’s definitely not the experience we want for you. It sounds like the refill wasn’t dispensing properly, which could indicate a rare issue with the diffuser itself. We’d be happy to help make this right and get a replacement out to you. Please reach out to our support team at [email protected] with your order number, and we’ll take care of it as quickly as possible. Thanks again for giving TheraPet a try—we appreciate you! 🐾 Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJun 15, 2025

Hello Brian, Thank you for sharing your experience, and we’re truly sorry to hear that the diffuser didn’t meet your expectations. Our diffuser is designed to support pets dealing with stress and anxiety-related behaviors. However, it’s important to note that behaviors like excessive barking, destructive chewing, or inappropriate urination can sometimes be linked to other causes—such as medical conditions, boredom, or training patterns. If anxiety isn’t the underlying issue, the diffuser may not deliver the desired results. We genuinely appreciate your commitment to giving the product a full trial—it's clear you're a devoted pet parent working hard to find the right solution. We always recommend consulting with your veterinarian or a pet behaviorist to better understand your pet’s needs and find the most effective path forward. If you’d like to speak with us directly or need help exploring alternative solutions, we’re always here to support you. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJun 15, 2025

Hello Concetta, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that our product didn’t bring the results you were hoping for with your beagle mix. Our diffuser is formulated to help ease anxiety-related behaviors, but we understand that issues like excessive barking—especially when triggered by stimuli like people, animals, or territorial instincts—can sometimes have deeper behavioral or training-based roots. In cases where anxiety isn’t the core issue, the diffuser may not have a noticeable effect. We genuinely appreciate that you gave it a fair trial and placed it thoughtfully near a key area. It’s clear you’re a dedicated pet parent, and we understand how frustrating it is when something meant to help doesn't make a difference. We’d love the chance to assist you further or suggest alternative approaches that may better fit your dog’s needs. Please feel free to reach out anytime—we’re always here to help. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJun 5, 2025

Hello Renee, We’re truly sorry to hear about your experience, and we completely understand how frustrating this must be. That’s certainly not the level of service or product performance we aim to provide. Please know that our diffusers are designed to warm gently, not become hot, which is why the light indicator can sometimes be subtle depending on the room’s lighting. That said, we absolutely want to ensure you receive a working product—and a response from our team. If your messages went unanswered, we sincerely apologize. We’d love the opportunity to make this right. At your convenience, could you please reach out to us again at [email protected] with your order number? We’ll prioritize your message and offer a resolution right away. Thank you again for your feedback—it helps us improve. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDMay 17, 2025

Hello, We’re truly sorry to hear the diffusers haven’t helped your pups yet—that’s not the experience we want for you. Every dog and household can respond differently, and we’d love the chance to troubleshoot together. A few things can make a difference: Placement & Coverage: Each diffuser covers up to about 700 sq ft. If the peeing spots are in hallways or large open areas, adding an extra unit closer to those locations may help. Time & Consistency: Some dogs need 2–4 weeks of continuous use before you’ll notice a change. Thorough Cleanup: Enzymatic cleaners remove scent markers that can trigger repeat accidents. If you’d like individual tips, please email us at [email protected] with your order number. We genuinely want to make this right for you and your dogs. Best Regards, Dawtie of TheraPetMD