TherapetMDReviews of therapetmd.com

Response from TherapetMDSep 29, 2025

Hi Lisa, We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration this has caused. 💙 Please know that it’s never our intention to create confusion or inconvenience for our customers. We’d really like to look into this further for you. Could you please reach out to us directly at [email protected] with your order number? This will allow us to quickly investigate what happened and make things right for you. Again, we’re very sorry for the trouble you’ve experienced and appreciate you bringing this to our attention. Best Regards, John of TheraPetMD

Response from TherapetMDSep 8, 2025

Hello Robin, Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused—we completely understand how disappointing it is when an order doesn’t arrive as expected. After reviewing your case, we can confirm that your refund has already been processed. It looks like your package was unfortunately lost while in transit, which is why it never reached you. While rare, these situations can happen, and we know how upsetting it can be. Please rest assured that TheraPetMD is a legitimate company, and our goal is always to provide both reliable service and support for pets and their families. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at [email protected]—we’ll be more than happy to help. 💙🐾 Best Regards, John of TheraPetMD

Response from TherapetMDSep 1, 2025

Hello Shannon, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. We know how stressful it can be when cats are still fighting or urinating despite your best efforts, and we completely understand your frustration. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as spraying, fighting, or avoiding the litter box. That said, these behaviors can also be linked to medical issues, territory conflicts, or even changes in routine. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You’re clearly a caring and dedicated cat parent, and we truly admire the love and effort you’re putting in to help them. 🐾 In some cases, consulting with a vet or a feline behaviorist can help identify the root cause and guide you toward the best solution for your cats’ needs. We’re always here if you’d like more tips, support, or clarification—please don’t hesitate to reach out. 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDSep 1, 2025

Hello William, Thank you so much for sharing your experience, and we’re truly sorry to hear that the diffusers didn’t meet your expectations. We completely understand how frustrating it must feel when you’re trying something to help your pups, only to end up with even more challenges. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or even barking. That said, we also know these behaviors can be influenced by many other factors, such as medical issues, training habits, or even changes in environment. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own—and that can understandably feel disappointing. It’s clear you’re a very caring and dedicated pet parent, and we admire the effort you’re putting in to help your dogs. 🐾 In cases like this, checking in with a vet or a pet behaviorist might be a good next step to better pinpoint the root cause and find the best solution tailored for your dogs’ needs. We never want our customers to feel unsupported. Please don’t hesitate to reach out directly if you’d like more tips, guidance, or clarification—we’re always here to help. 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDSep 1, 2025

Hello Sheri, We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience caused. This is certainly not the type of experience we want our customers to have. I’ve personally reviewed your order, and I can confirm that a full refund was already issued on August 16th. If you haven’t seen it reflected in your account yet, please reach out to us directly so we can investigate further with your payment provider and ensure it’s resolved as quickly as possible. We value your feedback and will use this to improve our communication and support processes moving forward. Thank you for giving us the chance to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDAug 14, 2025

Hello Jamie, We’re sorry to hear you’re unhappy with your experience. Our 30-day money-back guarantee is genuine, and we’d like to review your order to see what went wrong and process any applicable refund right away. Please contact us at [email protected] with your order details so we can resolve this for you as quickly as possible. Best Regards, Dawtie of TheraPetMD

Response from TherapetMDJul 22, 2025

Hello, We're very sorry to hear about your disappointing experience—this is certainly not the impression we want to leave. We completely understand how frustrating it must be to not see the results you were hoping for, especially when trying to support your dogs’ well-being. Your concerns about both the product's performance and the return process are valid, and we truly regret that you felt let down by our service. While our diffusers have helped many pets, we know every dog reacts differently. Increased urination can sometimes indicate overstimulation or a need for repositioning, and we would’ve gladly helped troubleshoot or replaced the item if something wasn’t working as expected. We never want a customer to feel stuck with a product that isn't helping. If you're still open to it, please reach out to us directly at [email protected] with your order number, and we'll do everything we can to make this right. Thank you again for your feedback—it helps us improve and better serve pet parents like you.