TherapetMDReviews of therapetmd.com

Response from TherapetMDFeb 11, 2026

Hello Julie, Thank you for taking the time to share your experience. We’re truly sorry to hear that the diffuser didn’t meet your expectations, especially when you were hoping it would help keep her calmer in the camper. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, barking, or restlessness. However, we completely understand that behaviors like barking and jumping at the door can also be influenced by excitement, environmental changes (like being in a camper), training habits, or high energy levels. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You’re clearly a caring and dedicated pet parent, and we truly admire that. 🐾 It may be helpful to check in with your vet or a pet behaviorist to help pinpoint the root cause and find the best-fit solution for her specific needs. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 11, 2026

Hi there, We’re really sorry to hear that you’re disappointed, and we truly appreciate you sharing your honest feedback. You’re absolutely right that a veterinarian should always be the first point of contact when it comes to your pet’s health and behavior. We fully support working with a vet, especially if anxiety or behavior issues are severe or may be linked to an underlying medical condition. Our diffuser is designed to help support pets experiencing mild to moderate stress-related behaviors, but it’s not a medication and doesn’t replace veterinary care. In some cases, pets may benefit from a combined approach that includes guidance from a vet, training adjustments, or other support methods. We understand how frustrating it can be when a product doesn’t deliver the results you were hoping for. If you’re still within our 30-day window, please reach out to us at [email protected] so we can review your order and assist you with the next steps. Thank you again for your feedback and most of all, for caring so much about your pet. 🐾 Best Regards, John of TheraPetMD

Response from TherapetMDFeb 11, 2026

Hello Beca, Thank you so much for taking the time to share your experience. We’re truly sorry to hear that the diffuser didn’t meet your expectations. Our formula is designed to help support pets experiencing stress or anxiety, which can sometimes show up as indoor peeing, spraying, chewing, scratching, or excessive vocalizing. That said, we completely understand that these behaviors can also stem from other factors such as medical conditions, environmental changes, training habits, territorial issues, or even boredom. If anxiety isn’t the primary cause, the diffuser may not be as effective on its own. We genuinely appreciate your honesty and your thoughtful approach in continuing to look for answers. You’re clearly a caring and dedicated pet parent, and we truly admire that. It may be helpful to consult with your veterinarian or a pet behaviorist to better identify the root cause and determine the best solution tailored to your cat’s needs. Wishing you the very best as you work toward finding her happy place. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Deanna, Thank you for sharing your experience, and we’re truly sorry to hear how frustrating this has been for you. We understand how upsetting it is when a product doesn’t help your pets and instead seems to make things worse, especially when you’re trying to do what’s best for them. We also apologize for any difficulty you experienced reaching our team or for any confusion around the refund process. That is never the experience we want for our customers. We’d like the opportunity to review your case more closely and ensure everything was handled correctly. Please reach out to our support team at [email protected] with your order details so we can look into this and assist you further. We appreciate you taking the time to share your feedback, as it helps us improve both our product guidance and customer support. Best Regards, John of TheraPetMD