Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
therapetmd.com
Website
therapetmd.com
Category
Pet Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I am still unsure of the effects your product is having on my pet. I am going to increase the coverage in my home and continue to use. My pooch still reacts vigorously to anyone walking past our house and coming in our driveway or to our door.
Response from TherapetMDJul 29, 2026
Hi Nancy,
Thank you so much for taking the time to share your feedback with us! We truly appreciate your patience as you test out the coverage in your home to help keep your pooch calm.
Every pet reacts at their own pace, but we want to make sure you get the best possible results. If you need any tips or further assistance along the way, please feel free to reach out directly to our support team. We are always here to help you and your furry friend!
Customer Support
Khesy
RH
Rashell H.
Terrible experience
Edited 7/11/26:
Customer service reached out regarding my review. Based on other responses I've seen on here by them I wasn't expecting a resolution that was to my satisfaction, but they did. They reviewed the communication timeline from when I originally reached out and reviewed it with the team. Ultimately, they did process the rest of the money for a refund and it does show as pending on my bank account. I hate that I had to go through all of this for it - this review and all of the time and emails sent, but am glad they finally did what I think is the right thing to do in this situation. So definitely a negative experience, but they did promptly reach out and resolve; however, only after I put this review in Trustpilot, hence I changed it from 1 star to 3 stars.
Original post:
I finally decided to order the diffuser for my dogs. Order placed on February 26th and it took until March 14th to actually receive it, despite it showing that a label was created and it was enroute to the shipping facility on February 27th. When received I immediately began using all 3 diffusers in the most commonly used places in my home (by the couch, by their bed in my office, and in my bedroom where they also sleep).
Nothing at all changed. I reached out to them only about 2 weeks (March 29th) after receiving with some questions and expressing disappointment, giving detailed information about my experience. I also asked to begin exploring what options there were for a return/refund. At that time they did say I was eligible to do a return.
I decided to give it more time to see if it would actually show to be beneficial, but that did not happen, so I again reached out to inquire about return/refund (April 16th). They stated "we do not provide pre-paid return labels, and since the 30-day return window has passed, a full return for a refund is no longer available".
Note that their website states "Our 30-day guarantee applies to subscription orders as well. If you'd like to cancel your subscription and request a refund on your most recent order, simply contact us within 30 days of delivery, and we'll take care of it."
*I initially reached out well ahead of the 30 day period and still the only solution offered was a 45% refund. I paid $134.89 and was refunded $60.70, so that is still $74.19 that I spent on items that do absolutely nothing at all.
Due to the length of time it took to even get my order (I was about to cancel, now wish I would have whenever I reached out on March 9th because I still didn't receive my order - they responded 4 days later on March 13th that it was expected to be delivered the next day), but especially because of the turnout despite my proactiveness, I had a very poor experience. I will never purchase from them again, and will warn anyone that is considering ordering.
BE CAUTIOUS!!
Response from TherapetMDJul 11, 2026
Hi Rashell,
We are truly sorry to hear you had this experience with your order, and we completely understand your frustration with the timeline and how this was handled. Please know that we hear you loud and clear.
We want to make this right and ensure your experience is properly addressed. We will thoroughly review your request and communication history again from the very first day you reached out to us. One of our team members will be reaching out to you directly via email shortly to discuss this further.
In the meantime, please rest assured that we have checked your account and verified that there is no active subscription and that no new orders have been generated since then.
Thank you for your patience and for bringing this to our attention. We look forward to getting in touch with you via email soon.
Warm regards,
Customer Support
CO
Courtney
I would give 5 stars but unfortunately…
I would give 5 stars but unfortunately the customer service team are very slow to respond and so is the delivery service they use.
Product works very well for my 8 cat household but after the delivery company decided to leave my refills in the street (Evri, surprise there! 🙄). It has taken weeks for me to get responses from Therapet who have now sent me replacements with no speedy delivery and I am still waiting.
It has actually taken that long that I have caught back up to my next set of refills to be sent out.
Faster delivery or a delivery service that can actually deliver to the door would be great. A customer service team that can send replacements out faster when issues happen or respond with a 24 to 48 hour period without me having to chase would also be great.
Response from TherapetMDJul 10, 2026
Hi Courtney,
Thank you so much for taking the time to share your feedback with us. Your experience is incredibly important to us, and we appreciate your honesty, as it helps us improve our service.
We would love to look into the delivery and support issues you experienced and make things right. Could you please send a message directly to our support team and address it to my name, Khesy? I will personally make sure your situation is taken care of.
Thank you again for helping us become better for you and your 8-cat household!
Warmly,
Khesy
Customer Support
DG
Doris G.
Helpful.
There was an issue with delivery being late but therapet did reach out to help me find it. Will update after using for a week.
Response from TherapetMDJul 2, 2026
Hello Doris,
Hi,
I'm truly sorry to hear about your experience, and I completely understand how frustrating this must be, especially after paying for expedited shipping.
I personally tried locating your order using the full name on your Trustpilot review, but unfortunately, I wasn't able to find any matching records in our system. It's possible the order was placed under a different name or email address.
Please reach out to our support team and address your message to *John Bryan*. Once I receive your inquiry, I'll personally investigate your order, provide you with an update, and work with you directly to resolve this as quickly as possible, whether that means locating your shipment or discussing the best resolution available.
We genuinely appreciate the opportunity to make this right and look forward to hearing from you soon.
Best Regards,
John of TheraPetMD
DT
David T.
I like the product but I wish it…
I like the product but I wish it covered more of an area a d we had more in the starter packet.
Response from TherapetMDJun 15, 2026
Hello David,
Hi 😊 Thank you so much for your feedback. We’re really glad to hear you like the product!
Each diffuser is designed to cover up to around 700 sq. ft., depending on room layout and airflow, so coverage can vary slightly in different homes. We also really appreciate your suggestion about including more in the starter pack and will pass this along to our product team 👍🐾
Thanks again for sharing your experience!
Best Regards,
John of TheraPetMD
TI
tinatsmia
Unfortunately
Unfortunately, they did not work with my new pup. He’s a Shi Tzu/Yorki mix and after a year he’s still peeing in the house. I’m hoping there has been some improvement in the formula and all will be fine. I have a doggie door but occasionally he still pees in the house. 😵💫
Response from TherapetMDJun 9, 2026
Hello,
Thank you for sharing your experience. We're sorry to hear that you didn't see the results you were hoping for with your pup.
While TheraPet can help support stress-related behaviors, house-soiling can sometimes be influenced by factors such as training, routine, marking habits, or underlying medical concerns. Because every dog is different, results can vary.
We appreciate you giving the product a try and hope you're able to continue making progress with your little guy. Thank you again for your feedback and support. 🐾❤️
Best Regards,
John of TheraPetMD
SW
Sarah W.
I was sceptical at first but I do…
I was sceptical at first but I do believe it maybe working for my boys marking in the house. So I ordered again to see so fingers crossed .
Response from TherapetMDJun 9, 2026
Hello Sarah,
Thank you for sharing your experience! We're so glad to hear that you may be seeing some positive changes with your boys' marking behavior.
Many pets respond gradually, so continued use can help support more consistent results over time. We truly appreciate you giving TheraPet a chance and keeping an open mind.
We're keeping our fingers crossed with you and hope you continue to see improvement! 🐾❤️
Best Regards,
John of TheraPetMD
TM
Tamar M.
Pee Gate
Ok honest review. Yes it has calmed our 2 cats. They are fighting less. However, one has territory issues and is marking around the house. We got this product for the two reasons above the fighting and the marking. First night we plugged it in, the cat with the territory issues, tried to pee on the duck shaped defuser. It has lessened the fighting but not the peeing. We have tried this for 3 months now and I am not really impressed. It doesn't reach the 700ft2 as it claims as we have a realitivly small house and it seems to only reach the lounge room space which is less than 10m2. I feel that my husband was lied to about this product.
Any wonder it's always half price.
Response from TherapetMDApr 30, 2026
Hello,
Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations.
Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own.
You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution.
We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨
Best Regards,
John of TheraPetMD
