TherapetMDReviews of therapetmd.com

Response from TherapetMDJul 4, 2026

Hello June, Thank you for taking the time to share your feedback. I'm truly sorry for the frustration you've experienced trying to reach us and place your order. I completely understand how upsetting it is when something that should be simple becomes difficult, and I sincerely apologize for the inconvenience. I have reviewed your email and have already sent you a response. When you have a chance, could you please check your inbox (and your spam or junk folder, just in case)? I'm committed to doing my very best to resolve this for you. Let's work together to find the best solution, and I'll personally assist you every step of the way until we get this sorted out. Thank you for giving us the opportunity to make things right. I look forward to hearing from you soon. Kind regards, John of TherapetMD

Response from TherapetMDJun 24, 2026

Hello Denise, Thank you for taking the time to share your experience, and we're truly sorry to hear about your disappointment. We completely understand your concern about the diffuser lasting only 11 days, especially when you were expecting closer to 30 days of use. We know how frustrating that must feel, and we agree that it's important to understand why this happened. We've reached out to you via email so we can learn more about your setup and investigate what may have caused the diffuser to empty more quickly than expected. We would greatly appreciate it if you could reply to our message when you have a moment. We also understand how discouraging it can be not to see noticeable changes in your dogs' behavior yet. While some pets respond quickly, others can take more time depending on their individual personalities and the underlying cause of the behavior. Thank you for giving TheraPet a try and for sharing your honest feedback. We look forward to hearing from you and helping in any way we can. Best Regards, John of TheraPetMD

Response from TherapetMDJun 24, 2026

Hello Kelly, Thank you for sharing your experience, and we're truly sorry to hear about the discomfort you experienced while using the diffuser. We understand how concerning it must have been to experience symptoms such as watery eyes, congestion, and throat irritation. While this is not a common experience, we're sorry that it affected you this way, and we're glad to hear your symptoms improved after unplugging the diffuser. We're also encouraged to hear that you initially noticed positive changes in your dog's behavior. Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors like indoor accidents, barking, or chewing. However, these behaviors can also be influenced by other factors, and if anxiety isn't the primary cause, the diffuser may not be as effective on its own. You're clearly a caring and dedicated pet parent, and we truly appreciate the effort you've put into helping your dog. 🐾 Thank you for taking the time to share your feedback, and please don't hesitate to reach out to our support team if there's anything we can do to help. Best Regards, John of TheraPetMD

Response from TherapetMDJun 16, 2026

Hello Drenna, Thank you so much for sharing your experience, and we're truly sorry to hear that the diffuser didn't meet your expectations. Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors such as tension between pets, marking, or other unwanted behaviors. However, we completely understand that conflicts between cats can also be influenced by factors such as territorial issues, personality differences, environmental changes, or medical concerns. If anxiety isn't the primary cause, the diffuser may not be as effective on its own. We know how much you care about your cats and appreciate the effort you've put into helping them get along. It may be worth consulting with your veterinarian or a pet behaviorist to help identify the underlying cause and determine the best approach for your situation. Thank you again for giving TheraPet a try and for taking the time to share your feedback. Please don't hesitate to reach out if you need any additional support or guidance. 🐾💜 Best Regards, John of TheraPetMD

Response from TherapetMDJun 15, 2026

Hello Ginny, Thank you so much for sharing your experience, and I’m really sorry to hear you haven’t seen the results you were hoping for with TheraPet. Every pet is different, and while many start responding within a few days to a couple of weeks, results can vary depending on their environment, personality, or if the behavior is linked to something other than stress (like medical or training-related causes). Just to give you a better idea of what to expect, pheromone diffusers work gradually: • Weeks 1–2: Early subtle signs (slightly calmer behavior, more relaxed near the diffuser) • Weeks 2–4: Noticeable improvements for most pets • Weeks 4–12: Full effect develops with more consistent calm behavior You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 10, 2026

Hello Chris, We’re sorry to hear about your experience and completely understand your frustration regarding the plug configuration. This is certainly not the experience we want for our customers. In some cases, products may be fulfilled from different warehouses depending on availability, which can result in variations like this. That said, we recognize how important it is to ensure compatibility for your region, and we truly appreciate you bringing this to our attention. We’d like the opportunity to review this for you and make it right. Please contact our support team and mention your Trustpilot review so we can locate your order and assist you further. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Anthony, Thank you for bringing this to our attention, and we’re really sorry to hear about your experience. A burning or electrical smell is not normal, and we take reports like this very seriously. For safety reasons, we strongly recommend that you unplug the devices immediately and discontinue use. We would like to investigate this properly and support you further. Please contact our support team and mention your Trustpilot review so we can locate your order details and escalate this as a priority. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear you didn’t notice the difference you were hoping for with your pets, and we understand how disappointing that can be. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Regarding the subscription, we’re sorry for any confusion. We aim to make this as clear as possible during checkout, but we appreciate your feedback and will continue working to improve transparency. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD