TherapetMDReviews of therapetmd.com

Response from TherapetMDOct 4, 2026

Hi there, I’m truly sorry to hear about what happened, and I sincerely apologize for the frustration and disappointment you’ve experienced. 💙 Receiving your products damaged is upsetting enough, but not receiving a timely response or the support you needed afterward makes the situation even more disappointing. You deserved much better from us. I personally took the time to investigate what happened with your case, and I’ve sent you an email so we can work toward resolving this properly. Please kindly check your inbox when you have a moment and let me know if you received my message. I want you to know that I’m genuinely committed to doing my best to help you and find a fair resolution. We truly value you as a customer, and I’m sorry that your experience made you feel otherwise. 🐾💙 Thank you for giving us the opportunity to address this. I sincerely hope we can make things right and restore your confidence in us. Best Regards, John of TheraPetMD

Response from TherapetMDOct 2, 2026

Hi there, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and concern you’ve experienced, especially regarding the multiple charges and the difficulty you’ve had getting a response from our team. I completely understand how upsetting and concerning this must be. 💙 We’ve tried to locate your account so we can investigate what happened, but unfortunately, we haven’t been able to find any matching records using the information available through Trustpilot. Could you please email us at [email protected] and address the email to John Bryan? This will allow the message to be assigned directly to me so I can personally review your case, investigate the charges, and do my very best to help resolve this for you. I’m truly sorry again for the experience you’ve had. We would really appreciate the opportunity to work together and look into this properly. I’m looking forward to hearing from you and doing everything I can to help. 💙🐾 Best Regards, John of TheraPetMD

Response from TherapetMDOct 2, 2026

Hi there, Thank you for sharing your honest experience. 💙 I’m truly sorry to hear that you haven’t noticed the results you were hoping for. We understand how disappointing it can be when you invest in something hoping it will help your beloved pet and don’t see an immediate difference. Every pet responds differently. While some pets may show improvement within days, others can take a few weeks depending on their personality, environment, and whether the behavior is related to stress, medical issues, or training habits. Pheromone diffusers are designed to work gradually: • Weeks 1–2: Subtle calming signs • Weeks 2–4: More noticeable improvements • Weeks 4–12: The calming effect may continue to develop I’ve also sent you an email so we can look into your experience more personally. Please kindly check your inbox and respond when you have a moment. I would truly appreciate the opportunity to understand what happened and see how I can help. I’m genuinely sorry that your experience so far has left you disappointed. Your concerns matter to us, and I’ll do my very best to support you and work toward a resolution. 🐾💙 Best Regards, John of TheraPetMD

Response from TherapetMDOct 1, 2026

Hi Kim, Thank you for reaching out and sharing your feedback. We are truly sorry our diffuser plug-in didn't meet your expectations. We never want you to feel disappointed or frustrated with your experience. Your satisfaction is extremely important to us, and I would love the opportunity to make things right. Please reach out directly to our support team with the subject line: **Attn: Khesy**. I will personally assist you. We do not want you to feel that way. I will personally keep an eye out for your message so I can assist you directly and ensure we find a solution that works for you. Best regards, Khesy Customer Support

Response from TherapetMDOct 1, 2026

Hi Tamara, We are truly heartbroken to hear about your experience regarding your subscription and charge. Your trust and satisfaction mean the world to us, and we're truly sorry you left feeling frustrated. We never want you to feel that way. I have connected your message with one of our support teams and am personally taking over your case. You don't need to send another message; I'll review your account details and respond directly to ensure we resolve this properly. Thank you so much for your patience. You are very important to us, and I will be in touch shortly. Best regards, Khesy Customer Support

Response from TherapetMDSep 24, 2026

Hi Kate, Thank you for bringing this to our attention. We are deeply sorry and truly concerned to hear about the distress and health issues you and your cats experienced, as well as the frustration caused by our initial shipping communications. Your safety and your pets' well-being are our top priority. I am personally reviewing your case right away and will email you shortly to help and make things right. Best regards, Khesy Customer Support

Response from TherapetMDSep 23, 2026

Hi Stephen, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and disappointment caused by receiving the wrong product and, even more importantly, for the lack of clear communication afterward. I completely understand why this situation has been upsetting. I was able to locate your email and have personally sent you a reply. Please kindly check your inbox to see if you’ve received my message. I’ll do my very best to review your case, address what happened, and work toward a resolution for you. We genuinely value your concerns, and I’m sorry that you felt you weren’t being heard or supported. I want to assure you that I’ll do everything I can from my side to help get this resolved. 💙🐾 Thank you for giving us the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDSep 23, 2026

Hi Cheryl, Thank you so much for sharing your honest feedback with us. We are truly sorry to hear the diffuser didn't deliver the calming results you hoped for with your puppy, and we understand how frustrating and disappointing this experience has been. Your experience and satisfaction are extremely important to us, and we want to ensure you feel fully supported. We would love the opportunity to review your case personally and see how we can make things right. Please send an email to **[email protected]** with **Attn: Khesy** in the subject line. I am personally standing by to investigate your case further and assist you directly. Thank you for your time and patience, and we look forward to hearing from you soon! Best regards, Khesy Customer Support