TherapetMDReviews of therapetmd.com

Response from TherapetMDFeb 7, 2026

H Lynn, Hi, thank you for sharing this. We’re truly sorry for the frustration and stress this situation has caused. This is not the experience we want for any customer, and we sincerely apologize for the breakdown in communication you encountered. Unexpected charges and not receiving an order are understandably upsetting, and we take these concerns very seriously. We’d like the opportunity to fully review your account, confirm the status of your original order, and address the refill charge you mentioned. Please contact our support team directly at [email protected] with your order details so we can investigate and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and hope we can make things right. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Andrew, Thank you for sharing your experience, and we’re truly sorry to hear about your dog’s reaction and the stress this caused. Having to visit the vet is understandably upsetting, and we empathize with how concerning that must have been. We take any report of an adverse reaction very seriously. While TheraPet is designed to be safe and non-invasive, every pet is unique, and we understand that sensitivities can occur. We also apologize if our return and refund communication felt unclear or inconsistent, as that was never our intention. We’d like the opportunity to review your case more closely, including the correspondence you received, so we can ensure everything was handled correctly and fairly. Please reach out to our support team at [email protected] with your order details, and a senior team member will assist you directly. Regarding reviews, we want to assure readers that all published reviews are from real customers, and we do not fabricate feedback. Transparency and trust are important to us, and we’re always working to improve both our product experience and our customer support. Thank you for bringing this to our attention. We appreciate the chance to address it properly. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Jennifer, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how unpleasant it can be to notice a strong smell or experience discomfort, and we apologize if this caused you any headaches or concern. We also regret that you haven’t received a response yet. This is not the level of service we aim to provide. We’d really like the opportunity to review your case and help resolve this directly. Please contact our support team at [email protected] with your order details so we can assist you with the next steps and address your concerns promptly. We appreciate you bringing this to our attention and hope we can make this right. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Donna, Thank you for sharing your feedback, and we’re truly sorry for the frustration you experienced. After investigating your account, we can confirm that a full refund was already processed on January 22. We apologize if this wasn’t clearly communicated to you and for any confusion or delay in our responses regarding your return and product safety questions. We understand how concerning this situation must have been, especially when it involves your parrot’s safety, and we regret that your experience did not meet our service standards. Your feedback is important to us and helps us identify areas where we need to improve. If you have any remaining questions or need additional clarification, please feel free to reach out to our support team at [email protected]. We’re here to help. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Krissi, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Dalene, Thank you for bringing this to our attention, and we sincerely apologize for the frustration this caused. After checking your account, we can confirm that a reshipment was successfully processed on January 20 at 9:00 PM by one of our customer support team members. We’re sorry for the earlier confusion regarding the address issue and for any inconvenience this situation created. We understand how upsetting delivery problems can be, and we appreciate your patience while this was being resolved. If you have any questions about the reshipment or need further assistance, please feel free to reach out to our support team. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Kelly, Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We understand how upsetting it is when an order is delivered to the wrong address, and your refund request isn’t addressed as quickly as it should be. That’s not the experience we want for our customers, and we apologize for the delay and confusion. We’d like the opportunity to review your order and refund request more closely so we can resolve this properly. Please reach out to our support team at [email protected] with your order details, and we’ll prioritize your case. We appreciate you bringing this to our attention and hope we can make this right. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 7, 2026

Hello Allison, Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience this has caused. We understand how upsetting it is to wait for a delivery, especially when notices indicate attempted delivery while you were home, and then not receive a timely follow-up. That’s not the experience we want for our customers, and we sincerely apologize for the delay in communication while this was unfolding. We’d like the opportunity to review your order, check the delivery status with the carrier, and ensure this is resolved properly, whether that means arranging a replacement or issuing a refund. Please contact our support team directly at [email protected] with your order details, so we can prioritize your case and assist you promptly. We appreciate you bringing this to our attention and hope we can make things right. Best Regards, John of TheraPetMD