TherapetMDReviews of therapetmd.com

Response from TherapetMDFeb 13, 2026

Hello Christina, We’re truly sorry for the frustration and inconvenience this has caused you. That’s absolutely not the experience we want for our customers. We’ve reviewed your case, and one of our customer support associates has already reached out to you directly via email with an update regarding your order. Kindly check your inbox (and spam/junk folder, just in case) for our message. We sincerely apologize for the delay in communication and for the issue you experienced when trying to leave a voicemail. We’ve been experiencing a higher-than-usual volume of inquiries, but we understand that waiting without clear updates is frustrating, especially when you’re expecting something for your cat. Please rest assured that we’re here to resolve this for you as quickly as possible. If you don’t see our email, feel free to contact us again so we can assist right away. Thank you for your patience, and again, we’re very sorry for the experience. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 11, 2026

Hello Steve, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 11, 2026

H Brenda, We’re truly sorry to hear about your experience and understand how concerning it must feel to see a recurring charge you weren’t expecting. That’s certainly not the experience we want any customer to have, and we sincerely apologize for the frustration this has caused. We’d like to clarify that you can absolutely purchase our products without subscribing. We offer both one-time purchases and subscription options, so customers can try the product without any ongoing commitment. If a subscription was activated on your order, you have the option to cancel it anytime by logging into your account online. If you prefer, you can also reach out directly to our support team at [email protected], and we’ll be more than happy to cancel the subscription for you right away and review the charges on your account. Please rest assured that we take concerns like this very seriously. Our team is here to help resolve this as quickly as possible and ensure everything is properly sorted for you. Again, we sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 11, 2026

Hi Kimbalie, Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We completely understand how concerning it must have been to experience smoking and a burning smell from the new cartridges, especially after being a loyal customer and never having issues with the previous version. That’s absolutely not the experience we want for you. Upon reviewing your account, we can confirm that your order has already been replaced by our customer support team. We sincerely apologize as well for the delay in response. We’ve been experiencing a high volume of inquiries, but that’s never an excuse for the worry this may have caused. Your safety and trust mean a great deal to us. If you experience anything unusual with the replacement, please don’t hesitate to reach out directly. We’re here to help and make this right. We truly appreciate your continued support and the opportunity to improve. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 5, 2026

Hi Joanne, Hi there, thank you for taking the time to share your experience. We’re really sorry this has been frustrating. We want to be clear and transparent: TheraPet is designed to help reduce stress-related behaviors, not to replace training, supervision, or enrichment, especially for puppies. Behaviors like potty accidents and chewing are very common during puppy development and can also increase temporarily when a dog is adjusting to new routines, environments, or stimuli. That said, we completely understand how upsetting it is to see new behaviors like chewing, particularly when that wasn’t an issue before. Every pet responds differently, and some need more time (typically 7–14 days) or additional support alongside training to see benefits. We’d genuinely like to help make this right. Please reach out to our support team so we can review your setup, share guidance, or assist with a resolution. Your feedback matters to us, and we appreciate you giving TheraPet a try. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 5, 2026

Hello Rhonda, We’re truly sorry for your loss, and we want to start by saying how deeply we sympathize with you. Losing a pet is incredibly painful, and we regret that this situation added stress during such a difficult time. We sincerely apologize for the lack of response you experienced. Upon review, we discovered that our previous replies were not being delivered due to a technical issue with Hotmail email addresses, which caused messages to bounce back. This was an internal error on our end, and we take full responsibility for that. That said, we can confirm that our refund team has already processed a full refund. The refund was issued on February 4 at 5:46 PM to your original payment method and should appear within 3–5 business days, depending on your bank. We understand your frustration and why this felt like you were being ignored, and we are truly sorry for that experience. Please know that our refund guarantee is real, and in this case, it has been honored in full. Again, our condolences for your loss, and thank you for your patience while we resolved this issue. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 5, 2026

Hello Shauna, Thank you for sharing your feedback, and we’re sorry for the frustration this has caused. We understand how disappointing it is not to see the results you were hoping for and to have concerns about the satisfaction guarantee. We’d really like the opportunity to review your case more closely and make sure everything is handled properly. Please reach out to our customer support team again at [email protected] with your order details so we can assist you further. We’re here to help and want to ensure this is resolved for you. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 5, 2026

Hello Tracy, Thank you for bringing this to our attention, and we’re sorry for the concern this has caused. We want to clarify that TheraPet does not place charges without customer authorization. Any recurring charge would only occur if a customer intentionally enrolled in a refill or subscription option during checkout. That said, we understand how upsetting an unexpected charge can feel. Please contact our support team at [email protected] with your order details so we can review the charge, cancel anything active, and resolve this for you right away. Best Regards, John of TheraPetMD