TherapetMDReviews of therapetmd.com

Response from TherapetMDMar 16, 2026

Hi Kristina, Thanks for giving the diffuser a try and for sharing your experience. We understand how frustrating it can be when spraying happens, especially when you were hoping to see improvements right away. While many pets respond well to pheromone diffusers, some cats may take a little longer to adjust, and results can vary depending on the situation. It can sometimes take a few days to a couple of weeks for the pheromones to build up in the area and start having an effect. If you’d like, please reach out to our support team with your order details and a bit more information about your setup. We’d be happy to help troubleshoot and see how we can assist further. Best Regards, John of TheraPetMD

Response from TherapetMDMar 16, 2026

Hello Anthony, Thank you for sharing your feedback. We're sorry to hear about your experience and understand why this raised concerns for you. Our subscription option is shown on the offer page and in the order confirmation, but customers can cancel anytime through their account or by contacting our support team if they need assistance. We’re also sorry to hear that your order arrived later than expected. Regarding the diffuser, it is designed to warm slightly during use as part of the normal diffusion process, but it should never become excessively hot. If you experienced this, we would definitely like to look into it further. We also take product safety and compliance seriously and are happy to provide additional information when requested. If you’re open to it, please reach out to our support team with your order details so we can review this for you and assist further. We appreciate your feedback as it helps us continue improving. Best Regards, John of TheraPetMD

Response from TherapetMDMar 16, 2026

Hello Patricia, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Regarding the subscription, it’s noted on the offer page and in the order confirmation, but we understand it can sometimes be missed. We're glad to hear you were able to locate the cancellation option. If you need any help reviewing your order or have further questions, please feel free to reach out to our support team. We’d be happy to assist. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hello Annette, Thank you for sharing your experience, and we’re truly sorry to hear that the diffuser didn’t work for your dog and that our response left you feeling dissatisfied. That’s definitely not the experience we want our customers to have. Our diffuser is designed to help dogs experiencing stress or anxiety, but we understand that every pet is different and results can vary. When a product doesn’t work as expected, our goal is always to review the situation and find the most appropriate resolution under our 30-day policy. We’re sorry if the credit that was offered did not feel like a helpful solution for you. That was never our intention. We would really appreciate the chance to look into your order again and see how we can better assist you. If you’re open to it, please reach out to our support team with your order number so we can review the case and work toward a fair resolution. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hello Jaime, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hi Ed, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product didn’t have the effect you were hoping for and that the scent wasn’t pleasant for you. We understand how disappointing that can be. We’d also like to clarify that subscriptions are only activated when selected during checkout, and customers are able to review their order details before completing the purchase. That said, we absolutely understand how frustrating it can feel if this wasn’t your intention. Regarding the return, we sincerely apologize if our previous response caused any confusion. Our goal is always to help customers find the best solution first, but you should have also received clear instructions on how to proceed with a return under our 30-day policy. We would really appreciate the opportunity to make this right for you. If you’re open to it, please contact our support team again or reply with your order number so we can assist you directly with the return process and resolve this as quickly as possible. Thank you again for your feedback. It helps us improve our service. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hello Donna, Thank you for sharing your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it can be when a product doesn’t work as expected and when a cancellation request comes after an order has already been processed. Once an order has been prepared for shipment, our system is unfortunately unable to stop or cancel it before it leaves the warehouse. That said, we definitely want to help make this right. If the product you received is defective, please reach out to our support team with your order number and a photo or short video of the issue so we can review it and arrange a replacement or refund if applicable. Your satisfaction is very important to us, and we appreciate you bringing this to our attention so we can assist further. Best Regards, John of TheraPetMD

Response from TherapetMDFeb 18, 2026

Hello Krystal, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD