TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 9, 2026

Hello David, We’re really sorry to hear about your experience, and we completely understand how frustrating this must be, especially when you’ve reached out multiple times without receiving the support you expected. Please accept our sincere apologies for the delay in responding. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. That said, this is not the level of service we aim to provide. We also want to reassure you that our products are carefully developed and tested, and we stand by their quality. However, we fully respect that not every product works the same for every dog. If your return has not yet been processed, please reach out to our support team again and mention your Trustpilot review so we can quickly locate your case and revisit it as a priority. We’ll make sure you receive the proper return instructions and support as promised. Thank you for your patience, and we appreciate the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Barbara, Hi there, We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service or product quality we aim to provide. We also apologize for the delay in our responses. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. We understand how concerning it must be to receive a product that isn’t functioning as expected. There’s absolutely no intention to make this process difficult for you, including the request for a video—it’s simply to help us better assess the issue and provide the quickest resolution possible. That said, if you’re still experiencing this issue, please reach out to our support team again and mention your Trustpilot review so we can locate your case and revisit it as a priority. If sending the video is still an issue, our team can offer alternative options so we can move forward with a resolution, including your refund request if applicable. We truly appreciate your patience and the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hi there, We’re truly sorry to hear about your experience, and especially concerned to learn about the allergic reaction you mentioned. This is certainly not the experience we want for any of our customers. We sincerely apologize for the delay in our response. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. If your issue is still not resolved, please reach out to our support team again and mention your Trustpilot review so we can quickly locate your case and revisit it as a priority. We want to make sure you receive the return instructions and refund support that was promised. Thank you for your patience, and we appreciate the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDMar 17, 2026

Hello Wendy, We’re really sorry to hear that your order didn’t arrive and that your experience with support felt frustrating. Due to a high volume of emails, response times can sometimes be longer than expected, but we certainly don’t intend to ignore any customer messages. Please reach out again with your order number so we can review your case and help resolve this for you as quickly as possible. 🙏 Best Regards, John of TheraPetMD

Response from TherapetMDMar 17, 2026

Hello Vicky, We’re sorry to hear about your experience. We never intend for customers to feel unaware of a subscription, as it is clearly shown at checkout and in the order confirmation. Due to a high volume of emails, responses may sometimes take a little longer than expected, but we certainly have not ignored your messages. Please reach out to our support team again with your order number so we can review your case and assist you further. 🙏 Best Regards, John of TheraPetMD

Response from TherapetMDMar 17, 2026

Hello Charlene, We’re sorry to hear about your experience. Due to a high volume of emails, our response time has been a bit longer than usual, but we definitely have not stopped assisting customers. Please reach out again with your order number so we can look into your refund request and help resolve this as quickly as possible. Thank you for your patience. 🙏 Best Regards, John of TheraPetMD

Response from TherapetMDMar 17, 2026

Hello Trudy, We’re really sorry to hear about your experience and the issues you encountered with the diffusers. That’s certainly not the experience we want for our customers. If the refill appeared to leak or the unit felt unusually hot, that’s something we would definitely want to investigate further. We also take our 30-day satisfaction guarantee seriously and want to make sure your case is reviewed properly. Please reach out to our support team again with your order number or reference this review so we can locate your case and work toward a proper resolution. We appreciate you bringing this to our attention and the opportunity to make things right. Best Regards, John of TheraPetMD

Response from TherapetMDMar 16, 2026

Hello Mark, We’re very sorry for the frustration this has caused and for the difficulty you experienced trying to reach our support team. Shipping protection is an optional add-on at checkout, but if it was added unintentionally, we completely understand your concern. We’d also be happy to review your order to see why the shipping charge was applied despite the free shipping threshold. This is not the experience we want for our customers, and we sincerely apologize if your previous messages were missed. Please reach out to our support team again with your order number, or send us a message referencing this review so we can locate your order and arrange the $5.94 refund for you as quickly as possible. Thank you for bringing this to our attention. We appreciate the opportunity to make this right Best Regards, John of TheraPetMD