TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 9, 2026

Hello, We’re sorry to hear about your experience and understand your frustration with the delivery delays and lack of tracking updates. This is not the experience we want for our customers. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. Regarding shipping, orders may be fulfilled from different locations depending on stock availability, and we understand this was not clearly communicated in your case. We appreciate your feedback on this as it helps us improve transparency for future customers. We’d like the opportunity to look into your order and help resolve this for you. Please contact our support team again and mention your Trustpilot review so we can locate your case quickly and prioritise it. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Angela, We’re sorry to hear about your experience and understand how disappointing this must be, especially after requesting support and a refund. This is not the experience we want for our customers. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. We take feedback like this seriously and would like the opportunity to review your case properly. Please contact our support team again and mention your Trustpilot review so we can locate your details and ensure your case is revisited and assessed appropriately. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. While some pets show improvement quickly, others may take 2–4 weeks to fully respond as they adjust to the calming effects. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. We're always here if you need more help, tips, or clarification. Please don’t hesitate to reach out! 💬✨ Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how concerning it must be to see attempted charges and feel unsure about a subscription. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. We want to assure you that subscriptions can be checked and managed in our system, and we would like to look into your account details as a priority to resolve this for you and prevent any further issues. Please reach out to our support team again and mention your Trustpilot review so we can locate your case quickly and ensure it is fully reviewed. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Paula, We’re really sorry to hear about your experience and understand how frustrating it must be not receiving your order or updates after reaching out multiple times. This is not the level of service we aim to provide. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We want to make sure your order is properly looked into and resolved. If you haven’t already, please contact our support team again and mention your Trustpilot review so we can locate your order quickly and prioritise your case. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Amanda, We’re very sorry to hear about your cat’s reaction, and we hope they are feeling better now. This is understandably very concerning, and your pet’s wellbeing is extremely important to us. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately affected our response times. If your issue is not yet resolved, please reach out to our support team again and mention your Trustpilot review so we can locate your case and ensure it is reviewed as a priority. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how frustrating it is not to receive your order or updates after reaching out. That’s certainly not the experience we want for our customers. We can assure you we are not a scam company, and we take concerns like this very seriously. We understand your frustration given the lack of tracking updates and communication so far. Please reach out to our support team again and mention your Trustpilot review so we can locate your order quickly and revisit your case as a priority. We’ll make sure this is properly checked and supported for you. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Ann, We’re really sorry to hear that the product didn’t work for you and that you feel disappointed with your experience. This is certainly not the outcome we want for any of our customers. We’d like to clarify that our money-back guarantee does operate within a specific timeframe, as outlined in our policy. That said, we always aim to review each case fairly and provide support wherever possible. We appreciate your feedback and take concerns like this seriously, as they help us continue to improve both our products and overall customer experience. Best Regards, John of TheraPetMD